Client Order & Fulfillment Specialist
About this role
Hiring Manager: Nicky Bohane
Talent Acquisition Advisor: Gemma Madden
Job Code Level: ROP2
Refer Your Friends!
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your impact
As a Client Order & Fulfillment Specialist, you will play a critical role in delivering a seamless order fulfillment experience for our clients. Working as part of the Fulfillment team, you will ensure accurate and timely order processing, resolve complex client inquiries, and drive continuous improvement across fulfillment processes. Your ability to take ownership, solve problems, and deliver exceptional service will directly contribute to client satisfaction and operational excellence.
What the role offers
- Ownership of the end-to-end order fulfillment process within a global organization
- Opportunities to solve complex client and operational challenges with autonomy
- Exposure to cross-functional collaboration and Order-to-Cash processes
- The ability to identify, implement, and influence process improvements
- Ongoing learning through cross-training and skills development initiatives
- A client-focused environment where your contributions make a tangible impact
What you need to succeed
- Experience in Fulfillment, Order-to-Cash, Client Service, or a similar operational environment
- Strong client service skills with the ability to manage complex inquiries and escalations professionally
- Excellent organizational skills, attention to detail, and ability to deliver results under tight deadlines
- Strong written and verbal communication skills, combined with a proactive, self-starter mindset
- Proficiency with Microsoft Office; experience with SAP, Salesforce, and/or ServiceNow is an advantage
- Adaptability, a continuous improvement mindset, and the ability to work collaboratively while managing responsibilities independently
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Company at a glance
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.
OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations.
At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together.
By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity.
Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
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