Associate Production Support Specialist
About this role
Hiring Manager: Leonardus Ferreira
Talent Acquisition Advisor: Chitra Menon
Job Code Level: TCP1
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AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Prioridade à IA. Orientado para o futuro. Centrado no ser humano.
Na OpenText, a IA está no centro de tudo o que fazemos — impulsionando a inovação, transformando o trabalho e capacitando os profissionais do conhecimento digital. Estamos contratando talentos que a IA não pode substituir para nos ajudar a moldar o futuro da gestão da informação. Junte-se a nós.
YOUR IMPACT
An Associate Production Support Specialist role at OpenText is more than just a job; it's an opportunity to make a difference. As a key contributor, you'll be instrumental in supporting cutting-edge Business Network solutions that enhance the security, stability, and profitability of our client's businesses.
WHAT THE ROLE OFFERS
• Develop the skills to support OpenText products, a global leader in Information Management.
• Collaborate as part of a high-performing team operating under strong governance practices.
• Benefit from both hands-on learning opportunities and financial incentives tied to continuous improvement.
• Provide support to a diverse portfolio of Forbes Global 500 clients.
• Work closely with clients and collaborate with OpenText teams across multiple global regions.
WHAT YOU NEED TO SUCCEED
• Fluency in English and Brazilian Portuguese (language proficiency will be assessed).
• Some experience in a support or operations environment.
• Foundational knowledge of ITIL principles.
• A strong willingness to learn and grow.
• Patience and the ability to support both technical and non-technical users.
• Flexibility to work night shifts for up to 10 days per month.
• Availability to work one weekend per month.
• Ability to work a regular schedule of 13:00–22:00, Monday to Friday.
ONE LAST THING
OpenText is more than just a corporation; it's a global community where trust is foundational, standards are high, and outcomes are owned. If you don’t meet every listed qualification but are fluent in English, we still encourage you to apply—we’d love to connect.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Os esforços da OpenText para criar um ambiente de trabalho inclusivo vão além do simples cumprimento das leis aplicáveis. Nossa Política de Equidade no Emprego e Diversidade fornece orientações para a manutenção de um ambiente de trabalho que seja inclusivo para todos, independentemente de cultura, nacionalidade, raça, cor, gênero, identidade de gênero, orientação sexual, situação familiar, idade, condição de veterano, deficiência, religião ou qualquer outro aspecto protegido pelas leis aplicáveis.
Caso precise de assistência e/ou de adaptações razoáveis devido a uma deficiência durante o processo de candidatura ou de recrutamento, envie um ticket pelo Ask HR. Nossa abordagem proativa promove a colaboração, a inovação e o crescimento pessoal, enriquecendo o ambiente de trabalho dinâmico da OpenText.
Company at a glance
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.
OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations.
At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together.
By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity.
Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Top Benefits
- Financial Incentives For Continuous Improvement
- Hands-on Learning Opportunities
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