Associate Billing Coordinator

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OVERVIEW:
Reporting to the Billing Operations Manager, the Associate Billing Coordinator plays an important role in supporting
billing accuracy and operational excellence for our Japanese customer base. This role requires strong customer service,
attention to detail, and partnership skills to work closely with Sales, Billing Specialists, and other stakeholders to support
billing operations, documentation, and order processing activities. The successful candidate will be fluent in Japanese,
comfortable working in a dynamic environment, and eager to learn and develop expertise in billing operations. You are
also a great team player who thrives on continuous improvement. Integrations are a way of life at OpenText, so you embrace
change in your everyday approach to work and collaboration while supporting our Billing mandate.

WHAT YOU WILL DO:
• Support Japanese customer billing operations by reviewing, validating, and processing billing related documentation and paperwork to ensure accuracy and compliance with internal policies.
• Process standard customer orders and complete invoicing activities, with guidance from Subject Matter Experts (SMEs), to support billing targets and operational objectives.
• Assist in ensuring Revenue Recognition criteria and required documentation have been met prior to order booking.
• Troubleshoot and escalate order management and billing-related issues as required to support timely invoicing and cash collection objectives.
• Respond to internal customer and stakeholder inquiries regarding billing processes, documentation requirements, internal controls, and policies.
• Follow all internal controls, procedures, and policies related to order processing and billing to protect OpenText's brand and ensure compliance.
• Collaborate with Sales, Billing Specialists, and cross-functional teams to support efficient order to-bill processes.
• Identify and support continuous improvement initiatives, including process enhancements and automation opportunities.
• Deliver on other priorities and assignments as required to support Billing Operations delivery excellence.

Education:
• University / College education in a relevant discipline (Finance, Accounting, Business Administration, or related field considered an asset).
Skills and Experience:
• 0-2 years of experience in billing operations, order management, customer support, finance, accounting, administration, or a related business environment; relevant education will also be considered.
• Fluent verbal and written Japanese language skills are required. English language proficiency is an advantage.
• Customer service experience with the ability to effectively support internal and external stakeholders.
• Good working knowledge of Microsoft Office applications; experience with SAP, Salesforce, or other billing/order management systems is an advantage.
• Basic understanding of billing processes and accounting principles is preferred.
• Experience reviewing contracts, legal agreements, purchase orders, or customer documentation is an asset.
• Detail-oriented and results-focused, with the ability to manage multiple priorities and work effectively under deadlines.
• Strong verbal and written communication skills with the ability to present information clearly and professionally.
• Strong organizational and problem-solving skills.
• Self-starter with a positive attitude and strong teamwork abilities.
• Demonstrated willingness to learn, embrace change, and adopt best practices in billing operations and process improvement.
• Experience supporting Japanese customers or working in a Japanese business environment is an advantage.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.