Delivery Captain & Customer Orientation Specialist

Join Our Marine Team

We are seeking an experienced and customer-focused Licensed Captain to join our dealership team. This position plays a critical role in delivering an exceptional ownership experience by conducting sea trials, vessel deliveries, and comprehensive customer orientation sessions for new boat owners.

The ideal candidate combines strong boating expertise with outstanding communication skills and a passion for helping customers gain confidence on the water.

Position Summary

As a Delivery Captain & Customer Orientation Specialist, you will serve as the dealership's on-water expert, ensuring every customer receives a safe, informative, and enjoyable introduction to their new vessel. You will conduct sea trials for prospective buyers, perform vessel demonstrations, and provide hands-on training during new boat deliveries.

Key Responsibilities

• Conduct sea trials for prospective boat buyers and assist the sales team during demonstrations.
• Perform pre-delivery inspections to ensure vessels are fully prepared for customer delivery.
• Deliver new boats to customers and provide comprehensive operational training.
• Educate customers on vessel systems, safety procedures, navigation equipment, docking techniques, maintenance requirements, and best boating practices.
• Ensure all delivery documentation, checklists, and customer acknowledgments are completed accurately.
• Coordinate delivery schedules with sales and service team members.
• Assist with local vessel relocations, boat shows, customer events, and dealership demonstrations.
• Maintain a professional appearance and represent the dealership with the highest level of customer service.
• Report any vessel concerns or service issues identified during inspections or sea trials.

Qualifications

• Current USCG Captain's License.
• Strong knowledge of boats, marine systems, navigation electronics, and safe vessel operation.
• Previous experience as a captain, marine instructor, delivery captain, or marine service professional preferred.
• Excellent communication and teaching skills.
• Comfortable working independently and managing multiple delivery schedules.
• Ability to safely operate a variety of vessel types and sizes. Our dealership specializes in pontoons and tritoons ranging from 18-30 feet in length, jet boats ranging from 19-29 feet in length, and center and dual consoles ranging from 18-36 feet in length.
• Valid driver's license and reliable transportation.
• Ability to work Monday-Friday and some weekends as needed.

Preferred Experience

• Boat dealership or marina experience.
• Customer training or instructional experience.
• Knowledge of outboard boats and jet boat systems.
• Experience towing, docking, launching, loading, and maneuvering vessels in various conditions.

Compensation & Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance available.
• Paid time off and holidays.
• Continuing marine education and training opportunities.
• Employee discounts on boating products and services.

Why Join Us?

This is a unique opportunity to combine your boating expertise with customer engagement in a rewarding and highly visible role. You will help customers build confidence, create lasting memories, and begin their boating journey with a positive experience.

Apply Today

If you're a licensed captain who enjoys working with people and sharing your passion for boating, we encourage you to apply and become an important part of our growing dealership team.

 DO NOT MAKE ANY EDITS TO THE BELOW PORTION OF THE JOB DESCRIPTION:

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.