Customer Support Advisor (Fixed-Term Contract)

Customer Support Advisor

Fixed Term Contract (3 months) | £27,976

We are looking for a motivated and driven Customer support Advisor who’s great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer support team.

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

What you’ll be doing

You’ll be at the forefront, engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score, we are committed to maintaining our high standards. As an expert in live chats, phone calls, and emails, you will resolve customer queries swiftly and efficiently.

Customers rely on us to manage their bills, keeping their lights and broadband running smoothly. When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.

A little bit about you

🍦 Cool, calm, and collected, even when things are hectic

🗓 Ability to manage your own workload by being self-sufficient

⭐️ Strives to deliver exceptional service

😌 Great at handling complaints from frustrated or confused customers

😀 Just as good at putting a smile back on someone’s face

⭐️ Lovely to chat to, and confident on the phone.

What you’ll get from us

As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

💰 An annual salary of £27,976

💸 £2000 per year in bonuses paid to the full company if we achieve our shared objectives

Our Company Values

• Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.

• Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.

• Graft | Work hard and smart. That’s how we grow and do the best for our customers.

• Work as One | Respect other people. Try to leave your ego at the door.

• Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.

• Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.

• Set the Bar High | Whether your solving problems or making a brew. Do it with gusto.

• Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.

• Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

• Dependable | Taking ownership of performance and demonstrating accountability.

• Customer First | Thinking about the customer before making any decision.

• Co-Star | Collaborating and communicating. Showing a commitment to shared goals.

• Expert | Seeking out knowledge and opportunities to perform better in my role.

• Leadership | Communicating shared goals clearly and effectively.

The shift pattern for this role is Monday to Friday alternating week on week from 8am-4pm and 10am-6pm with 1 in every 4 Saturdays required. Saturdays are 9am-5pm. This is an office-based role on a 3 month fixed-term contract until the end of December 2026