Loss Prevention Supervisor
About this role
Omni Frisco Hotel at the Star
The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.
This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.
The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.
Overview:
This team member is dedicated to providing quality service that exceeds Guest expectations. The Loss Prevention Supervisor works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.
Responsibilities:
- Perform property patrols observing, reporting, and correcting safety and security deficiencies.
- Respond to all emergency calls, following established emergency procedures.
- Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
- Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
- Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
- Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
- Perform initial investigations and follow-up to complaints, accidents and incidents.
- Support Director of Loss Prevention to develop, implement and manage safety and loss control programs & initiatives.
- Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
- Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed .
- Provide and assist with all officer and resort wide safety/Loss Prevention training.
- Creates and ensures daily completion of staff checklists and necessary reports.
- Motivates staff and creates cohesive team.
- Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
- Monitor adherence to standard operating procedures.
- Clean and maintain a hygienic and organized work area.
- Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
- Filing information related to incidents/accidents.
- Supervise employee locker audits.
- Monitor and follow up on footage from Loss Prevention cameras.
Qualifications:
- Must be able to stand and walk for up to 7 hours per shift.
- Must have at least 1 year of Loss Prevention experience.
- Must be able to communicate effectively by telephone, email, radio and reporting.
- Must have basic computer knowledge.
- Must have a valid driver’s license and meet minimum requirements of Motor Vehicle Records.
- Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
- First Aid/CPR Certification is preferred.
- Must be able to remain calm and professional during stressful situations.
- Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Company at a glance
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America.
From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
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