About this role
The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio.
Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination.
A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach.
The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels
Missions :
The Restaurant Busser is responsible for delivering exceptional and personalized service to our guests in a fast-paced, high volume dining environment, ensuring a seamless and luxury dining experience. This position assists servers by clearing and resetting tables, replenishing supplies, and ensuring dining areas meet cleanliness and service standards.
Profile :
Greet guests warmly and professionally as they arrive at the restaurant, maintain a professional deminer as a support to the server and bartender teams.
Provide support to the server team throughout the sequence of service including but not limited to performing amenity services such as water service and bread service.
Process guest orders through the restaurant’s POS system, ensuring that billing is accurate, following the restaurant’s credit and cash handling policies, and that any special requests or preferences are noted.
Collaborate closely with the other servers, bartenders, kitchen hoteliers, and other departments to ensure a smooth and efficient service, fulfilling guests orders in a timely and accurate manner contributing to a personalized guest journey.
Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner, and keep management informed of any issues, concerns or requests that require immediate attention and follow-up.
Maintain a clean and organized work area throughout the shift, including cleaning and resetting tables, taking out trash, and maintaining the cleanliness of the dining area.
Follow health and safety guidelines for food handling, sanitation, and cleaning procedures.
Assist with inventory tracking, including keeping an eye on supplies (napkins, utensils, condiments) and informing management when stock is low.
Complete opening and closing duties as assigned, including setting up and breaking down the dining room area, restocking supplies, cleaning up after the shift, and preparing for service.
Uphold the hotel’s luxury brand values by providing personalized service and anticipating guests’ needs without being intrusive.
Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
What you bring:
Minimum 1 year of work experience in a similar capacity with an understanding of luxury hotel standards of service.
Fluent in English; other languages considered an asset.
Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
Must be able to reach, bend, balance and transport various objects weighing up to 50 lbs. repeatedly during a shift.
Frequent heat exposure, standing, talking, walking, grasping, using hearing acuity, seeing near, using depth perception, stooping, doing repetitive motions, bending, speaking clearly and hearing conversation.
Benefits :
Competitive Salary
Excellent Training and Development opportunities with Oetker Hotels
Complimentary Hotelier Meals
Complimentary Dry Cleaning
The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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