About this role
Jumby Bay Island – a private and heavenly island in the Caribbean; its personality knows how to capture the imagination and reveals the island’s natural beauty.
Jumby Bay Island is pleased to be a part of Oetker Hotels, which is the most inspiring selection of masterpiece hotels in the world.
Each property within Oetker Hotels has been selected for its individuality and its promise to inspire travelers seeking the finest life has to offer. Distinguished by the finest traditions of hospitality, each property is iconic and one-of-a-kind.
Mission: The Reservations Agent serves as the first point of contact for discerning guests and travel partners. This role requires a refined sales approach, attention to detail, and a deep understanding of bespoke services. Responsible for handling all guest inquiries, bookings requests and reservation modifications in a professional, courteous, prompt and efficient manner. This role is pivotal in maximizing room revenue through effective sales techniques and up-selling, while delivering a seamless and personalized experience for potential and returning guests. The Agent will be responsible for managing reservation requests and ensuring other departments are informed to guarantee a seamless stay.
Profile:
A minimum of 1-3 years’ experience in a similar role. Experience within a luxury resort/hotel preferred.
Applicable Certifications and/or Degree(s)
Strong soft selling skills with a genuine passion for sales and curating relationships.
Knowledge of Opera PMS an asset
Ability to communicate at all levels - excellent listening, verbal and written communication skills
Ability to work flexible hours
Valid Antigua & Barbuda Driver's License required to drive company vehicles
Benefits: Competitive remuneration package.
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