Computer Support Technician II
About this role
Position Summary
Provide basic hardware, software, and applications support for a lab or department which may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network. Monitor and oversee the unit's local area networks (LANs) and PCs, which requires an operational understanding of the unique systems or applications of the unit and their implications/requirements for the technical infrastructure. May provide guidance to junior technical support staff.Qualifications
Required Education:High School Diploma or equivalent and some relevant technical training. Preferred Education:Some college and/or relevant certification. Required Experience:2+ years of related experience. Experience providing customer support in an IT environment. Preferred Experience:Experience providing technology support to a lab or department in a university setting, including knowledge of specialized software, systems or technologies. Required Skills, Knowledge and Abilities:Understanding of computing procedures, standards and desktop and network configurations. Expertise in systems, network hardware and software. Ability to work independently, skills to creatively troubleshoot and ability to express oneself clearly in both oral and written mode. Serve as a resource to junior technical support staff on the majority of standard procedures and some non-recurring problems and non-standard situations.Additional Information
In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $38.106. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.Company at a glance
NYU London, an affiliate of New York University, aims to create a study abroad programme of exceptional quality for its students, offering around 450-500 undergraduate students per semester (and a small number of graduate students) the opportunity to spend one semester or more living in London whilst studying for NYU accredited courses. The programme includes a group of first-year students beginning their college career in London.
Students at NYU London take advantage of a wide range of academic programs complemented by the rich cultural experience of living in one of Europe’s most storied cities. Specialized programs are available in Africana studies, art and architecture, business, mathematics, British literature and writing, pre-health, and psychology. Courses in math, biology, chemistry, and physics accommodate students whose schedules might not otherwise allow for a semester of global study. Additionally, NYU is the only institution in London to offer science courses approved by the American Medical College Application Service (AMCAS) for medical school admittance. NYU London encourages students to enroll in for-credit internships with key institutions in fields including marketing, finance, media, law, politics, health, and theatre.
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