Customer & Events Assistant - Casual

Everyone plays here

 

 

Help deliver major sporting events and provide great customer experiences while enjoying flexible casual work.

 

• Help deliver memorable customer experiences and exciting events.
• Casual Customer and Events Assistant talent pool
• Roles based at Sydney International Shooting Centre | NSW Government
• Casual rates from $30.86 per hour, plus casual loading and superannuation.

 

 

About the role
As a Customer and Events Assistant, you will help deliver programs and events while providing excellent customer service. You will support daily venue operations, assist visitors and event organisers, and help ensure activities run safely and efficiently.

 

Duties include:

• Providing customer service and responding to enquiries
• Supporting event set-up and pack-down
• Assisting with traffic and crowd management
• Completing administrative tasks and maintaining records
• Maintaining equipment, facilities and supplies
• Following safety, compliance and operational procedures

 

For more information read the full Role Description: Customer and Events Assistant role description

 

About you

You enjoy working in a fast-paced, customer-focused environment and take pride in providing excellent service. You are reliable, adaptable and work well as part of a team.

 

We are looking for someone who:

• Is passionate about customer service.
• Communicates clearly and professionally.
• Can adapt to changing priorities.
• Follows policies, procedures and safety requirements.
• Uses initiative and sound judgement.
• Works collaboratively with others
• Is confident using technology and administrative systems.

 

Essential Requirements

• Obtain and maintain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
• Requirement to work across any day of the week (Monday to Sunday), to meet operational needs.

 

Additional requirements for Sydney International Shooting Centre only:

• The ability to be placed on ammunitions register within three months of commencing.
• Hearing test (audiometric test) within 3 months of starting employment (baseline test) and a follow-up hearing test at least every 2 years.

 

To be eligible to apply for this position, you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Any offer of employment will be subject to a satisfactory National Police Check. You will also need to arrange a Working with Children Check, at your own expense.

 

Contact for enquires: Events Coordinator Sydney International Shotting Centre, Brent Venables [email protected]

 

 

About us

The Office of Sport is the lead NSW Government agency for sport and active recreation. We offer a career with purpose and work that makes a difference. Delivering on our purpose of ‘Everyone Plays Here’, we are a unique workplace, where no two days are the same!

Our work is spread across NSW, with ten Sport and Recreation Centres, five Olympic Sport Venues and offices throughout the state. We provide leadership, policies, programs, funding and infrastructure to enable participation in sport and active recreation. Our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW.

Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is accessible for all people in NSW.

 

How to apply?

For your online application to be considered it must include:

• A cover letter outlining your interest and suitability for the role (maximum 2 pages)
• An up-to-date CV outlining experience, skills and achievements relevant to this role (maximum 4 pages)
• As part of the online application process, you will be asked to answer the following targeted question:
  1. Describe a time when you dealt with a difficult customer, participant, visitor, or event attendee. What was the situation, what actions did you take, and what was the outcome?

 

It is recommended that you use the STAR approach to ensure your response to these questions is comprehensive.

 

The Office of Sport undertakes employment screening for all prospective employees to ensure thorough, fair and consistent recruitment practices. Screening may include National Criminal Record Checks, Working with Children Checks (for relevant roles), service and conduct checks, referee checks, right‑to‑work verification, conflict‑of‑interest declarations, and pre‑employment health assessments.

You can view the full Employment Screening Policy and Procedure

 

Applications close: 11.50pm Sunday 4 October 2026

What’s in it for you?

The Office of Sport offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our benefits include salary packaging, access to the Fitness Passport, the Employee Assistance Program, and free onsite parking.

 

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

 

We want you to bring your best self to this recruitment process. If you feel you may require any adjustments or assistance during the recruitment process, please reach out to the Talent Acquisition Team via [email protected]

 

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.