Coordinator

Coordinator – Workforce Management, Fines & Debt - Revenue NSW

Clerk Grade: 7/8
Employment Type: Ongoing, Full-time
Location: Gosford, Maitland, Lithgow, Parramatta or Wollongong. Hybrid working 2 days per week in an approved office.

This role sits within the Fines & Debt Division in the Operational Support team.

About the team

Operational Support are a team of diverse SMEs with varied responsibilities that support the daily operational functions of Revenue NSW Fines & Debt. We are a small and highly efficient team with three core functions;

•  Telephony & cloud tool management
•  System support and administration across 3 core Fines & Debt CRMs
•  Workforce planning and intraday performance management

Your day-to-day

As a WFMS Coordinator, you lead the delivery and continuous improvement of workforce management across a diverse range of business areas and provide leadership to compact WFM team operating in a high-demand, fast-paced environment.

You maintain oversight of scheduling, short-term forecasting, real-time management, workforce systems and resource allocation, ensuring workforce outcomes align with operational priorities and customer demand.

A key aspect of the role is building strong relationships with stakeholders across the organisation to understand upcoming business initiatives, operational changes and workforce impacts, ensuring appropriate planning and workforce readiness activities are in place. Using workforce data, operational insights and strategic thinking, you provide trusted advice, support business decision-making, and identify opportunities to improve workforce performance, efficiency and capability.

To be successful in this role you will demonstrate:

•  Demonstrated and applied knowledge of workforce planning and management methodologies and reporting principles.
•  Experience using workforce management software and applications.
•  Ability to demonstrate strong analytical and data interpretation skills, with the ability to translate data into actionable insights and recommendations.
•  Strong communication and stakeholder engagement skills, with the ability to work effectively across teams and levels.
•  Demonstrate experience delivering and managing projects, performing analysis, and developing recommendations for continuous improvement programs.
•  Ability to plan and allocate workflow to meet business needs whilst overseeing and managing a team of high performing SMEs.
•  Strong organisational skills with the ability to coordinate multiple tasks and manage competing priorities to meet deadlines.
•  Ability to work on a 7am to 7pm rotation.

To Apply  
Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Thursday 27th August at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process