Administrative Accounts Assistant

Administrative Accounts Assistant
Independent Review Office
Clerk Grade: 3/4
Employment Type: Ongoing x1
Location: Darlinghurst NSW (hybrid). You’ll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

About the role:

The Independent Review Office (IRO) is seeking a motivated Administrative Accounts Assistant to provide financial and administrative support services that help ensure financial data is accurate, reliable and maintained to a high standard.

Working as part of the Corporate and Enabling Services team, you will support transaction processing, reconciliations, records management, customer service and process improvement activities that enable effective finance operations and informed decision-making across IRO.

About us:

The Independent Review Office (IRO) is an independent statutory body in NSW that helps injured workers and motor vehicle accident claimants resolve disputes with insurers and provides legal funding to support claimants through the claims process.

As part of the Department of Customer Service, the IRO is committed to integrity, independence and fairness. Our work makes a meaningful difference to people navigating complex and often challenging systems, and we are focused on continuous improvement, innovation and building the capability needed to deliver better outcomes for the community.

What you'll do

In this role, you will:

• Prepare journals, process transactions and complete reconciliations to support accurate capture of revenue and expenditure
  
• Analyse accounts and financial data, identify issues and take corrective action to support accurate and consistent reporting
  
• Provide financial administrative support to assist with the preparation, monitoring and delivery of finance services
  
• Maintain records, databases and financial information in line with administrative systems, controls and organisational requirements
  
• Collect and compile information and prepare documentation and correspondence to support information flow and decision-making
  
• Provide customer service, guidance and practical support to staff, stakeholders and service providers to help resolve finance-related queries
  
• Contribute to reviews of systems and processes and support initiatives that improve reconciliation processes, business systems and service delivery
  
• Support the maintenance of policies, procedures and guidance materials that promote effective, efficient and compliant finance operations

What we’re looking for

You will bring:

• Experience providing financial, accounts or administrative support in a finance or corporate services environment
  
• Sound understanding of basic financial terminology, transaction processing, journals, reconciliations and accounts payable or receivable processes
  
• Ability to analyse accounts and data, identify discrepancies and support corrective action to maintain the quality and integrity of financial information
  
• Strong attention to detail, accuracy and record keeping skills, with the ability to use financial systems and databases effectively
  
• Good communication and customer service skills, including the ability to provide clear information and respond to stakeholder queries professionally
  
• The ability to organise work, manage competing priorities and complete tasks within agreed timeframes and quality standards
  
• A proactive, collaborative approach and willingness to contribute to process improvement, compliance and effective service delivery

Why join us?

• Be part of an independent statutory body with a strong public purpose and meaningful community impact
  
• Develop practical finance, accounts and administrative skills in a supportive NSW public sector environment
  
• Contribute to accurate financial information, effective controls and continuous improvement of finance processes
  
• Flexible working arrangements and access to learning, development and career opportunities across the NSW public sector

How to apply:

Review the role description and apply by submitting an up-to-date resume (up to a maximum of 4 pages) and cover letter (1-2 pages) outlining how your skills and experience align with this role.

Please note candidates invited to interview will be required to complete additional assessments.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.  

Salary Grade 3/4, with the base salary for this role starting at 87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 02 September 2026 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process