About this role
Requirements
Roles & responsibilities:
1. Account Management
- Own end-to-end relationship management for Cooperative Banks and Regional Rural Banks (RRBs).
- Analyze account data and performance metrics to drive business growth and increase volumes.
- Monitor and maintain defined quality parameters, collaborating closely with banks to improve overall performance.
- Build and sustain strong relationships with key stakeholders, ensuring timely query resolution within defined TATs.
2. Project Management
- Provide onboarding support to banks for various NPCI products and services.
- Ensure timely resolution of all operational, technical, and process-related issues for assigned banks.
- Coordinate effectively with internal teams and external stakeholders to ensure smooth execution of activities and initiatives.
3. Stakeholder & Compliance Management
- Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
- Act as a single point of contact for audits, reviews, and compliance-related queries.
4. Process Improvement & Automation
- Identify process gaps, inefficiencies, and dependency-driven activities.
- Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.
- AI & Automation Capability: Proven ability to leverage AI tools (Copilot, ChatGPT, Claude, Gamma, Canva, etc.) for Automating workflows, generating insights from datasets, creating structured business presentations.
Key Skills & Competencies
- Stakeholder Management
- Strategic Thinking & Execution
- Data Analysis & Reporting
- Customer-Centric Approach
- Process Improvement & Optimization
- Risk Management & Compliance Awareness
- Strong Organizational Skills
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