Senior Associate Business Operations

Job Description and Duties

Senior Associate – Business Operations , NIPL
Reports to: Incharge, Business Operations, NIPL

Job Responsibilities

• We are seeking a highly skilled and experienced Senior Associate who will play a critical role in managing and optimizing UPI (Unified Payment Interface) and Rupay operations. The ideal candidate will have a strong understanding of payment systems, transaction processing, and data analytics, with a proven track record of driving business insights and decision-making.

Key Responsibilities

• UPI and Rupay Operations: Handle day-to-day Clearing and Settlement operations of UPI and Rupay payment systems. Including managing settlement payment to International Partners.
• Transaction Processing: Monitor and analyze transaction data to identify trends, patterns, and areas for improvement. Working with Banks, International Partners and TPAP on Declines and working towards reducing the declines % through close coordination with each stakeholder.
• Payment System Maintenance: Collaborate with internal teams to ensure the smooth maintenance and upgrade of payment systems, including UPI and Rupay.
• Process Compliance: Ensure all processes are followed in compliance with regulatory requirements and all processes are followed in line with the approved and documented process and internal policies.
• Data Analytics and Reporting: Create data analytics tools to provide insights and recommendations on payment system performance, transaction volumes, and customer behavior. Create reports for onwards reporting regulators and senior management.
• Stakeholder Management: Communicate with internal stakeholders, including sales, marketing, and finance, to provide payment system insights and recommendations. Also communicate with external stakeholders including International Partner, TPAP,s Banks at a regular frequency.
• UPI and Rupay Specific: Develop and implement strategies to optimize UPI and Rupay transaction volumes, customer acquisition, and merchant acquisition.

Skills & Qualifications

1. Education: Bachelor’s degree in computer science, Engineering, or a related field.
2. Experience: Minimum 5 years of experience in payment systems, banking, or a related field.
3. Skills:

• Proficiency in payment systems, including UPI and Rupay.
• Strong understanding of transaction processing, payment system maintenance, and data analytics.
• Familiarity with regulatory requirements and industry standards related to payment systems and data security.
• Experience with data analytics tools and reporting.

1. Soft Skills:

• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.