Customer Experience Specialist (Seasonal)
About this role
Customer Experience Specialist (Seasonal)
$25/hr • 40 hours per week
About Novig
Novig is building America's #1 sports prediction market. Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users.
With Novig recently becoming a CFTC-designated market — the fastest designation of its kind in US history— we're bringing the prediction market built for sports fans nationwide.
We're backed by some of Silicon Valley's top investors — Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana — who have collectively invested over $100M behind this vision.
About the Role
This is your shot to be the voice and backbone of Novig's user experience at the most electric moments in sports. You'll turn high-volume chaos into seamless support, fielding live chats and emails through Intercom, resolving time-sensitive issues when NFL and NBA slates are in full swing, and keeping the platform running smoothly when every second counts. This role is for someone who thrives under pressure, owns every interaction from first message to resolution, and knows when to act and when to escalate. You're the person who stays sharp across multiple tools simultaneously, speaks fluently to both frustrated power users and curious newcomers, and brings enough sports knowledge, from betting lines to exchange mechanics, to earn trust instantly. If prime-time game nights energize you and you want to grow inside a company redefining prediction markets, this is where you belong.
Who you are and what you will do
Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace.
Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate.
Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.
Comfortable across channels: You will support users via chat and email.
Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.
Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.
Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most.
Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.
Night owl: You're energized by prime-time sports and thrive on a Thursday–Monday schedule.
Strong communicator: You de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy.
Good judgment under pressure: You think critically when situations don't fit neatly into a playbook and make smart decisions about when to act and when to escalate.
Why work here, in the words of the people who do
“I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.”
“The people! They're smart, thoughtful, fun to work with and passionate about their craft.”
“I'm having the most fun I've had in my entire career.”
If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect.
Not for everyone
Our work is tied to live sports - that means potential nights, weekends, and pressure included.
If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment.
Compensation & benefits
$25/hr (40hr/week, overtime eligible)
100% health insurance premiums covered
Paid holidays
Paid sick and safe leave
401(k) + Company Match
Schedule
Day Shift | Monday – Friday | 9:00 AM – 5:00 PM ET
Night & Weekend Shift | Thursday – Monday | 6:00 PM – 2:00 AM ET
Both shifts are full-time. Shift preference will be discussed during the interview process and assigned based on business need.
Homebase
Remote
Company at a glance
About Novig
At Novig, we have reimagined the sports betting landscape by building a sweepstakes-based sports prediction market. Our innovative platform allows users to engage in sports predictions without traditional gambling constraints. By leveraging the sweepstakes model, we ensure compliance with regulatory requirements while providing a unique, engaging, and profitable experience for our users. Our goal is to make sports prediction more accessible, fair, and enjoyable. Novig’s founders, Jacob and Kelechi, are recent Harvard grads with experience at Jane St & BoA who started Novig with the belief that a commission-free P2P exchange model will replace the exploitative and unprofitable betting model of traditional sportsbooks. They themselves were sophisticated sports bettors who grew increasingly frustrated by the latency, discriminatory practices, monotony, and non-profitability of the retail sports betting experience. As the regulatory landscape evolves in the United States, Novig is positioned to become a leading innovator with our unique focus on research and technology.
Technology
We're building the first high-frequency sports prediction trading platform. Stack: mobile app in React Native; backend exchange and trading components in Java; database layer in PostgreSQL, Mongo, S3. We’re a nimble team of researchers, engineers, statisticians, and other flavors of nerd who want to tackle some of the most challenging open-ended problems at the intersection of sports, game theory, and technology. If you enjoy solving hard interdisciplinary problems, then you’ll enjoy working at Novig.
Top Benefits
- 100% Health insurance premiums covered
- Paid holidays
- Paid sick and safe leave
- 401(k) + Company Match
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