External Workforce Management Process Specialist

Band

Level 3

Job Description Summary

Location: Hyderabad, India

Relocation Support: This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

Are you passionate about process excellence and creating seamless workforce experiences on a global scale? As an External Workforce Management Process Specialist, you'll play a key role in supporting and continuously improving the processes, systems, and policies that enable Novartis' external workforce strategy. Working at the intersection of operations, technology, and compliance, you'll help ensure a high-quality user experience while driving consistency, transparency, and operational excellence across external workforce management activities.

Job Description

Key Responsibilities

• Provide expert guidance on external workforce processes, policies, and operational standards.

• Perform regular reviews to ensure adherence to established procedures and controls.

• Monitor activities and identify process gaps, risks, and non-compliance cases.

• Serve as the escalation point for SAP Fieldglass system and process issues.

• Support defect resolution, standard enhancements, and change requests within Fieldglass.

• Coordinate with advanced support teams to resolve complex system incidents.

• Deliver reporting and analytics to support operational decision-making and process improvements.

• Develop and maintain knowledge resources, training materials, and user guidance.

• Provide direct support to countries without dedicated local support resources.

Essential Requirements

• Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.

• Experience supporting or administering SAP Fieldglass processes and solutions.

• Strong understanding of operational processes, controls, and service delivery principles.

• Ability to analyze data, identify trends, and translate insights into actions.

• Excellent problem-solving skills with a proactive and customer-focused mindset.

• Professional English communication skills, both written and spoken

Skills Desired