Sr Consultant, Transfer Agency

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Responsible for undertaking all processing activities including subscriptions, redemptions, conversions, exchanges, dividend activities etc including cash payments/receipts in relation to dealing activities. Manages projects such as strategic change management, new business/product initiatives, process re-engineering, and provides multi-disciplinary consulting service as appropriate. Technical experts without management responsibilities, seen as key advisors on significant business decisions. Keep abreast of changes to processes and market trends. Maintain regular contact with peers internal and external to firm, including regulators and professional organizations (as applicable to the role).

Principal Responsibilities

• Responsible for overall coordination and running process level projects / initiatives and provide consulting services of probable process re-design, improvements and TA management information, including,

• Operates independently; has in-depth knowledge of business unit / function

• As subject area expert, provides comprehensive, in-depth consulting and leadership to team and -partners at a high technical level

• Carries out activities that are end to end, cross-functional and technically difficult

• Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities

• Conducts preliminary analysis and share findings

• Responsible for direct interaction with different committees and/or management

• Strategic in developing, implementing and administering programs within functional areas

• Achievement of monthly KPIs

• Maximise scalability through the use of onshore and offshore locations and multi-function.

• Escalation point for unresolved issues to the India TA team

• Analyse monthly management information to understand where quality at team needs to be addressed

• Sets partner objectives and monitor these and provides feedback through monthly one to one meetings

• To work with the team, internal departments and group projects area on any allocated projects and implement changes in proposed new regulations and to ensure that all current requirements are met

• Liaising with clients (home locations) regarding Service and Service Level Agreements.

• Provides management and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.

• Ensure that appropriate segregation of duties controls are in place at all times

• Responsible for the development , recruitment, appraisals and retention of Partners

• Fulfil all relevant and additional tasks appropriate to the role and business requirements

• Analyse the MIS and provide quality input to the operations groups on improvement opportunity

Accountabilities

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.

• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.

• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

Financial & Reputational Responsibilities

• Management of department in accordance with agreed budgetary guidelines

• Ensuring that KPIs are achieved so that there is no reputational impact.

Internal Key Stakeholders

• Relationship Managers

• Internal Clients

• Home location teams

External Key stakeholders – As Applicable

• Regulators, Auditors

• External Clients

• External Advisors

Qualifications / Skills / Experience

• Demonstrate a good understanding of Transfer Agency processes - end to end

• A good understanding of effective risk management

• Ability to work under pressure meeting challenging deadlines

• Excellent planning and organisation skills

• Effective verbal reasoning, numeric and analytical skills (Essential)

• Good keyboard skills combined with superior knowledge of MS Excel, Word and graph creation.

• Ability to learn systems used within the business (Essential)

• Flexible approach to work

• Ability to work on own initiative

• Knowledge and understanding of IFSRA regulatory Environment

• Good working know

CORE COMPETENCIES

• Interpersonal (relationship builder, respectful, resolves problems, people friendly and organisational savvy)

• Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)

• Self-management (adaptability and resilience, learning behaviour, integrity and ethics and relationship builder)

• Motivation (performance standards, achieving results and persistent)

• Thinking (creative thinking decision making, input seeking ,logical thinking and solution finding)

• Organisational Knowledge (business knowledge, expert knowledge and external events impact)

• Client Service and Quality (quality, relationship building and client satisfaction)

• Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management)

• Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards )

• Candidate should have In-depth Functional / Industry Knowledge, Analytical and problem solving skills and Technical skills

Major Duties

• Responsible for undertaking all processing activities including subscriptions, redemptions, conversions, exchanges, dividend, box management activities etc including cash payments/receipts in relation to dealing activities.

• Manages large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups.

• Technical expert without key management responsibilities, seen as key advisors on significant business decisions. Keeps abreast of emerging industry trends. Maintains regular contact with peers internal and external to firm, including regulators and professional organizations.

• Operates independently and has in-depth knowledge of business unit / function

• As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level

• Carries out activities that are large in scope, cross-functional and technically difficult

• Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities

• Conducts preliminary analysis

• Responsible for direct interaction with different committees and/or management

• Strategic in developing, implementing and administering programs within functional areas

Eligibility

• 24 months as a Consultant to move as a Senior Consultant

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.