Service Writer
About this role
With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.
Ready to take the next step in your career?
Your new opportunity might be right here.
We are looking for a Service Writer to join our Service team in Vernon, BC.
Salary Range
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$54,000.00 - $74,000.00 annually, based on experience
What's the challenge?
We are looking for someone who is collaborative, hardworking, solution-focused, enjoys a fast-paced environment and thrives on continuous learning. This position will be based out of our Vernon Head Office, BC branch, providing service support for Vernon, BC, Winnipeg, MB, and the Metso division across Western Canada.
What do we expect from you?
You’ll love working here…….
As our Service Writer, you’ll play an integral role in assisting the Service Departments with customer service needs, opening and closing work orders, and providing administrative support to the service departments including clocking time, warranty, operational flow and billing.
You’ll fit right in with ……
- “Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions in service. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.
- Organization. We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines. This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring you follow up, and you are a stickler for accuracy. You will open and close work orders in a timely manner and ensure that detail is job one.
- Great Communicator. You are diligent about keeping open lines of communication with both the service and parts department when it comes to work orders and billing. You also keep customers informed and leverage insights to identify business opportunities and strategies
- Tech savvy. You will be comfortable with learning new software, and you’ll also have the ability to communicate with technicians and customers regarding parts and service.
What will you find here?
What’s in it for you……
We’re a growing business in an exciting industry. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts drive us to become each customer’s first choice for service, parts and equipment.
Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!
At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.
All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.
making it work. making it happen.
Company at a glance
Driven by progress and building on a legacy spanning more than 90 years, Nors is adapting to market needs and transforming itself to improve lives and businesses through outstanding services and equipment.
Now with a single brand, Nors operates globally in five business areas: Trucks and Buses, Construction Equipment, Agro, Aftermarket and Ventures.
Thanks to the strategic change, it offers a diversified portfolio and integrated service, maintaining close and trusting relationships with partners, customers and the market itself.
Nors’ brand is present in 7 countries and represents the main manufacturer brands in the business areas in which it operates, through more than 100 units offering services, solutions and equipment to make everything work better, every day.
Top Benefits
- Full Health Insurance
- Dental Insurance
- Company Sponsored RRSP Plan
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