Customer Service Manager
About this role
Do you get excited when you work closely with innovative technology such as Al and robots?
Would you like to learn about logistics operations?
Are you ready to discover the new exciting world of smart robots?
If your answers are mostly yes, then you should keep reading.
At Nomagic, we're on a mission to automate human repetitive manual tasks with intelligent robotics. We're now looking for a Customer Service Coordinator, who will coordinate operations at our customers' site in Europe and represent our team onsite.
- Long-term contract - working with customers across several locations in Europe
- Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)
- Work with robots every day
- Relocation package
- Attractive salary adjusted to the location
- English speaking environment
- Truly flexible working hours
- Coordinate support between our client and Nomagic team
- Assist customers with issue resolution in a timely manner
- Create documentation and train local teams on how to handle robot operations and maintenance
- Deploy improvements to Nomagic software and hardware following instructions from our engineering team
- Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
- Suggest improvements on processes, maintenance, and operations according to new learnings and errors
- Represent remote team in meetings and other communication
- Excellent communication skills in English and German
- Technical or logistics background
- Mechanical skills - do you know how to calibrate a camera? That's great!
- Customer satisfaction mindset
- Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions
- Ability to handle simple hardware and software tasks
- Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes
Company at a glance
Nomagic delivers AI powered robotic picking solutions that transform how warehouses operate. Our advanced vision systems and machine learning algorithms enable robots to handle millions of different items with speed and precision, helping e-commerce, retail and logistics leaders achieve new levels of efficiency, accuracy and scalability.
From piece-picking automation to seamless integration with warehouse management systems (WMS), Nomagic’s technology is designed to reduce operational costs, solve labour shortages and meet ever growing customer expectations.
We work with leading brands and fulfilment providers worldwide to optimise their order fulfilment, returns processing and inventory management, all while delivering a faster, more reliable supply chain.
Specialties: AI robotics, warehouse automation, robotic picking, computer vision, machine learning, fulfilment optimisation, e-commerce logistics, retail supply chain solutions.
Mission: To make warehouses smarter, more flexible and more sustainable through cutting-edge robotics and AI.
Top Benefits
- Long-term Contract
- Relocation Package
- Flexible Working Hours
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