Technical Support Specialist - DACH
About this role
As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.
- Must be able to work a set schedule during office hours Monday to Friday
- Take initiative and provide prompt, accurate follow-up to tickets and support calls
- Ability to flourish under limited supervision
- Must be fluent in Windows troubleshooting
- Fluency in Mac troubleshooting a plus
- Experience with Linux troubleshooting desired
- Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
- Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
- Other duties as needed
About You
- Fluent in German and English
- Excellent oral and verbal communication skills are a must
- A Bachelor's degree in Computer Science and/or equivalent work experience
- At least 2 years prior experience in a customer service/support-related position
- Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
- Previous experience with Zendesk is a plus
- Able to exercise good judgment of priority based on customer impact
- Adaptable to new technologies and processes
- Strong interpersonal skills so as to be able to work in a team-oriented environment
- Understanding of any virtualization platform, basic networking
- Previous experience with RMM software is helpful, but not required
- A good sense of humor
- You enjoy the technical support environment
- You enjoy taking ownership and watching your efforts make a difference
- Italian / French / Dutch / Spanish is a plus
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Company at a glance
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management tools, a Leader in two IDC MarketScape reports, and a Champion in the Canalys RMM and PSA Leadership Matrix. NinjaOne is #1 in 14 categories in the G2 Winter Report, including autonomous endpoint management, patch management, RMM, and Online Backup.
See why we're a leader in the 2026 Gartner Magic Quadrant for Endpoint Management Tools: https://see.ninjaone.com/ujvXA
Top Benefits
- Hybrid office options
- Lunch covered 3 times per week at the office
- Corporate benefits platform
- Training platform
- Competitive compensation
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