Team Leader - Data Entry | AI Compliance (Onsite)

Are you an inspiring leader ready to empower a dynamic team and drive operational excellence? As our next Team Leader at SupportNinja (PH Onsite - Sanctum), you will play a pivotal role in leading and managing a team of Data Entry specialists. In this high-impact position, you will coach, mentor, and guide team members while driving performance, accuracy, and operational efficiency in handling transaction files and AI compliance reviews. If you are passionate about fostering collaboration and achieving operational precision, take the next step in your career with us!  

Work Setup: Onsite - Sanctum  

Start Date: ASAP

Job Summary: The Team Leader will be responsible for leading and managing a team of representatives to ensure the delivery of high data accuracy and operational efficiency. This role will coach, mentor, and guide team members, overseeing back-office workflows such as document retrieval, database maintenance, and client AI compliance reviews.  

Key Responsibilities & Strategic Objectives

• Provide effective leadership and supervision to a team of Data Entry specialists.  

• Set clear performance expectations and goals for team members and ensure they are aligned with organizational objectives.  

• Coach, mentor, and motivate team members to enhance their skills, performance, and professional development while fostering a positive and collaborative team environment.  

• Address employee concerns, conflicts, and performance issues in a timely and effective manner.  

• Monitor team performance and ensure adherence to established service level agreements (SLAs), key performance indicators (KPIs), and data accuracy targets.  

• Analyze team metrics and identify areas for improvement, implementing strategies to enhance productivity and efficiency in transaction processing.  

• Collaborate with cross-functional teams to streamline processes, resolve operational challenges, and optimize workflows.  

• Continuously monitor and improve processing quality, ensuring high levels of data integrity and compliance.  

• Stay updated with industry best practices and trends to drive process improvements and innovation within the team.  

• Identify training needs and coordinate training sessions to enhance the skills and knowledge of team members.  

• Ensure team members are equipped with the necessary tools, databases, and resources to effectively perform their roles.  

• Collaborate with other team leads and managers to share best practices and implement consistent processes.  

• Serve as a point of contact for escalations and handle transaction discrepancies or operational inquiries as needed.  

• Contribute to team meetings and participate in organizational initiatives to drive positive change and growth.  

• Provide reports on team performance as required.  

• Regularly communicate with clients and stakeholders as needed.  

• Adhere to company policies and procedures.  

• Meet or exceed performance targets for related KPIs.  

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules.  

• Maintain a professional, detail-oriented, and collaborative attitude toward colleagues at all times.  

• Perform other duties as assigned.  

What Does a Day of a Team Leader Look Like?

• Providing effective leadership and supervision to a team of Data Entry representatives while establishing clear performance goals aligned with accuracy and productivity targets.  

• Coaching, mentoring, and motivating team members to elevate their skills and addressing employee concerns or performance issues proactively.  

• Monitoring team metrics against KPIs and SLAs, analyzing operational data related to transaction files and AI compliance queues to identify areas for improvement.  

• Collaborating with cross-functional partners and other managers to streamline workflows, resolve operational challenges, and share best practices.  

• Acting as the primary point of contact for operational escalations, handling transaction discrepancies, and maintaining active communication with clients.  

What are the Required Qualifications for a Team Leader?

• Minimum of 3 years of experience in a role equivalent to the representatives the role will support, such as data entry, administrative support, or back-office operations.  

• Minimum of 1 year of experience in a leadership or supervisory role, preferably in a call center or shared services environment.  

• Previous client-facing experience preferred.  

• Strong communication skills, both verbal and written.  

• Strong knowledge and understanding of data entry best practices, record maintenance, and document processing workflows.  

• Strong problem-solving and decision-making skills.  

• Excellent interpersonal skills to interact with team members and stakeholders at all levels.  

• Proven ability to lead, motivate, and inspire a team to achieve performance targets and deliver accurate data outputs.  

• Results-oriented mindset with a focus on driving operational excellence and continuous improvement.  

• Proficiency in using databases, CRM systems, Google Sheets, Excel, and client platforms for AI compliance reviews.  

• Proficient in using computers and various software applications.  

Ninja Perks & Benefits

• Competitive compensation  

• Retirement Savings Program with Company Matching  

• Life insurance coverage  

• HMO coverage starting on Day 1  

• Free dependent, with one (1) dependent covered upon regularization and a second (2) dependent added after one year of service  

• Paid time off plus birthday leave  

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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