Sales Team Leader

Start Date: August 17, 2026 (earliest Aug 10)

Work Setup: Onsite at the Sanctum, SM North EDSA, Quezon City

Type of Contract: Full-time

Schedule: TBC

The Sales Team Leader is responsible for leading various sales teams, having a deep understanding of the entire sales process, and excelling at lead generation, relationship building, and deal closing. This position will manage customer relationships, recognize customer needs and provide insights for improving account performance based on observations and client feedback.

What does a day in the life of a Sales Team Leader look like?

• Possess a comprehensive knowledge of the organization’s offerings
• Oversee pre and post-client onboarding support activities while safeguarding client satisfaction
• Contribute to strategic decision-making processes and help drive business growth
• Plan thoroughly, setting sales goals, analyzing performance data, and making forecasts for assigned accounts with sales accounts, in collaboration with the leadership team
• Create and execute a strategic sales plan to ensure objectives are met consistently and with integrity
• Identify and ensure training needs are met by collaborating with cross-functional teams
• Monitor and analyze sales data, manage budgets and resources, and coordinate with other functional groups with the intention of achieving the company objectives
• Improve sales teams’ performance by continually coaching and developing Sales Coaches
• Ensure all sales teams have regular sales audits with measurable objectives
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for a Sales Team Leader?

• 3 years of experience in a role equivalent to the representatives the role will support
• Minimum of 1 year of experience in a leadership or supervisory role, preferably in a call center environment
• Previous client-facing experience preferred
• Strong communication skills, both verbal and written
• Strong knowledge and understanding of customer service and technical support principles and practices
• Strong problem-solving and decision-making skills
• Excellent interpersonal skills to interact with team members and stakeholders at all levels.
• Proven ability to lead, motivate, and inspire a team to achieve performance targets and deliver exceptional customer experiences
• Results-oriented mindset with a focus on driving operational excellence and continuous improvement
• Proficiency in using customer service software and tools such as CRM
• Proficient in using computers and various software applications

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance 
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee referral program
• Beautiful office space
• 10% onsite allowance

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Access your Instant Interview here: https://alpharun.com/i/37ONb7RDNBE-K5nL2SNA8

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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