Customer Service Representative I | ONSITE (Pampanga)

This is an onsite position at The Hideout, Clark, Pampanga.

The Customer Service Representative I (Print Ads/Graphic Design) attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

If you are interested, you can access your instant interview here:  https://alpharun.com/i/h6pPahCUiQgRgLV1MFh9b

What does a day in the life of a Customer Service Representative I (Print Ads/Graphic Design) look like?

• Performs basic to advanced customer service/support duties such as product inquiry, process assistance, billing support, cancellations, refunds etc.
• Responds promptly to customer inquiries in all channels possible; communicates with customers through various channels; chat, email & phone.
• Empathize with customers and prioritize needs
• Engage and lead customers to a resolution they understand and can simulate through post-contact instructions or self-help tools that we will provide
• Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary
• Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution
• Document activities in the system and tools, and as directed by the current action plans 
• Priorities: NON-NEGOTIABLE
  • Has background in print ads/ graphic design: streamers, posters, sintra, etc.
  • Excellent communication and presentation skills (fluent in English, with no heavy accent).
• Respond to consumer inquiries via email and phone.
• Provide timely and accurate information about products and services.
• Address common questions regarding product availability, ingredients, and how products are made.
• Handle complaints and escalate quality issues to the internal team.
• Process product replacements and returns as needed.
• Maintain a professional and courteous demeanor with consumers.
• Capture relevant information from consumer interactions and log it in Salesforce.
• Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly.
• Provides comprehensive and professional customer support to ensure customer satisfaction.
• Communicates and coordinates with colleagues as necessary; Provides feedback on the efficiency of the customer service process.
• Perform other duties as assigned.

What are the required qualifications for a Customer Service Representative I (Print Ads/Graphic Design)?

• Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply.
• A minimum of 1-2+ years in a customer service account with voice calls is a plus.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Good communication and presentation skills.Excellent customer service skills.
• Have used CRM systems and are familiar with its practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multitask, prioritize, and manage time effectively.

Core Competencies:

• Integrity
• Driving Growth & Innovation
• Task Competence
• Customer Focus
• Communication & Influence
• Adaptability
• Communication
• Customer Service
• Active Listening
• Client/Customer Management

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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