IT Support Engineers
About this role
We are looking for a IT Support Engineer to join our IT team and support our day-to-day operations. The ideal candidate will have a basic technical background, good communication skills, and a passion for troubleshooting and solving technical issues.
You will be responsible for supporting incident management, coordinating with relevant IT teams, following up on technical issues, and ensuring incidents are properly tracked and resolved.
This is a great opportunity for someone who is looking to build their career in IT Support and Incident Management within a fast-paced environment.
Key Responsibilities
- Log, categorize, prioritize, and track IT incidents.
- Coordinate with IT Support, Network, Store Operations, and resolver teams.
- Monitor incident progress and follow up to ensure timely resolution.
- Communicate incident updates to affected users and stakeholders.
- Escalate incidents at risk of SLA breach to the Incident Manager.
- Maintain accurate incident records and ITSM documentation.
- Support incident reporting, trend analysis, and problem management activities.
- Diploma in Information Technology (IT) or a related field.
- Good English communication skills.
- Previous experience in IT Support or a related field is preferred.
- Willingness to work in shifts.
- Available to work on a full-time basis.
- Good communication and problem-solving skills.
Company at a glance
Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential โ grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed.
Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable.
Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, weโre bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience.
With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app
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