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CRM-BPO Trainer

Location
Ghaziabad
Workplace
On-site
Compensation
₹40k – ₹50k
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About this role

  • Deliver training on CRM processes, customer service, and BPO operations.
  • Train candidates on voice and non-voice processes (calling, email, chat support).
  • Develop lesson plans, scripts, and training materials.
  • Conduct mock calls, role plays, and soft skills sessions.
  • Assess candidates through tests, call evaluations, and practical exercises.
  • Improve candidates’ communication, accent, and customer handling skills.
  • Track attendance, performance, and batch progress.
  • Support interview preparation and placement readiness.
  • Ensure achievement of training quality and batch targets.


    • Requirements

    Skills Required:

    • Strong knowledge of CRM tools and BPO processes.
    • Excellent communication and interpersonal skills.
    • Training, facilitation, and coaching ability.
    • Basic computer skills (MS Office, CRM software).

    Qualification & Experience:

    • Graduate in any discipline.
    • 3–5 years of experience in BPO/CRM training or industry preferred.

    KPIs:

    • Batch completion rate.
    • Candidate communication improvement scores.
    • Placement rate and interview success.
    • Training feedback and quality scores.


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