LMS Administrator

Department: Operations

Employment Type: Full Time

Location: Client

Compensation: ₱40,000 - ₱60,000 / month

Description

Key Responsibilities

• Advanced knowledge of Learning Management systems (LMS) administration, preferably Absorb
• Act as a subject matter expert/owner of the company’s learning management system
• Coordinate and communicate system requirements with Absorb support rep, admins, and course owners
• Conduct system and course audits as needed, communicate issues and potential solutions with owners
• Manage and maintain the user interface dashboard
• Add, remove, manage user accounts and passwords
• Create sessions, schedule, and coordinate calendar invites in Microsoft Outlook

• Enroll and unenroll users from courses
• Mark users complete/not complete for virtual courses
• Create new or update current courses, curricula and course bundles in the system
• Production of virtual courses as needed; knowledge of Zoom preferred
• Proactive updates and communications regarding edits and adjustments to users and team
• Update and post the Guild University Sharepoint calendar

• Manage and own the Guild University inbox, with a focus on rapid response to internal customer emails/ inquiries
• Respond, update and use problem solving skills to update internal users in the system
• Perform general troubleshooting in the system when users have issues with the courses
• Maintain Service Level Agreement (SLA), within business hours, of 2-hours for simple requests, 24 hours for more complex requests
• Provide timely, effective, written communications and updates, especially when issues are taking longer than originally planned

• Create and update Microsoft Forms, managing intake of all audit and course requests in collaboration with Guild partners
• Respond with urgency to audits including pulling reports and supporting documentation, collaborating with internal partners
• Pull, process, and deliver multiple month end reports in support of compliance completion goals and risk management follow up

• Excellent verbal and written communication skills (English); used daily when responding to complex questions, and requests
• Proficiency in Microsoft office Suite applications; word, excel, SharePoint, powerpoint, forms
• Advanced excel skills
• Adobe for converting documents and making fillable PDFs.
• SharePoint experience for updating links, posting documents on team SharePoint site
• Highly organized, detail oriented and able to work in a fast-paced environment
• Ability to create job aids, guides, and graphics in support of the Absorb learning center preferred
• Take written content and create PowToon’s videos for identified topics

Skills, Knowledge and Expertise

• Ability to organize and manage multiple priorities in a fast-paced environment.
• Strong analytical and critical thinking skills.
• High level of accuracy and attention to detail, including data entry.
• Ability to work independently while collaborating effectively within a team.
• Excellent interpersonal and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with Adobe Creative Suite and SharePoint is preferred.
• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication skills in English.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided