Senior Data Operations Coordinator I

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

• International Data Solutions Operations ( Audience Measurement is a department that responsible for collecting data from field and data delivery to our client

• The supervisor is responsible for monitoring the projects and making sure all projects have been following the right procedures, meet the timelines, and have good quality. 

POSITION SUMMARY

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to interviewers

• Organize workflow and ensure that interviewers understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Need to travel outside the domicile town (if needed)

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to interviewers and vice versa

• Prepare and submit performance reports

• Hire and train new interviewers

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

• Education : Min High School graduate, Bachelor’s degree preferred

• Experience: Min.1 (one) year as Field Quality Control / Field Officer / recruiters 

COMPETENCIES & SKILLS

• Strong computer skills: Microsoft Office and managing database

• Having Knowledge of fieldwork concepts and survey methodologies

• Strong in analytical skills

• Able to work as individual & in a team

• Have own motorcycle

• Able to communicate in English

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