CRM

Key Responsibilities:

• Manage and maintain customer databases accurately.
  
• Build and maintain strong relationships with customers through regular communication.
  
• Handle customer inquiries, complaints, and feedback in a professional manner.
  
• Coordinate with sales, marketing, and support teams to ensure customer satisfaction.
  
• Track customer interactions and update CRM software with relevant information.
  
• Monitor customer engagement and identify opportunities for retention and upselling.
  
• Generate and analyze CRM reports to support business decisions.
  
• Conduct follow-ups with existing and prospective customers.
  
• Assist in planning and executing customer engagement and loyalty programs.
  
• Ensure timely resolution of customer issues and service requests.
  

Required Skills:

• Strong communication and interpersonal skills.
  
• Proficiency in CRM software and Microsoft Office tools.
  
• Excellent organizational and time-management abilities.
  
• Problem-solving and customer-service orientation.
  
• Ability to analyze customer data and prepare reports.
  

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
  
• Prior experience in customer service, sales support, or CRM operations is preferred.
  
• Knowledge of CRM platforms such as Salesforce, Zoho CRM, HubSpot, or similar tools is an advantage.
  

Key Performance Indicators (KPIs):

• Customer satisfaction and retention rates.
  
• Response and resolution time for customer queries.
  
• Accuracy of CRM data management.
  
• Customer engagement and follow-up effectiveness.
  
• Achievement of customer relationship and business growth objectives