Manager- IT Support

Location: Gurgaon
Workplace: On-site

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About this role

About the job : Manager - IT Support

Career Level : Senior.

Location : Onsite / Gurugram

Who We Are:

This is Nexgentek— where every challenge is an opportunity, and every solution is a masterpiece in the making. As a full-lifecycle IT company, we transcend mere delivery; we engineer success.

From inception to implementation, our seasoned expertise shepherds every phase of the journey. Be it planning, analysis, design, development, testing, or the seamless transition to production, we stand as steadfast partners in our clients’ progress.

At Nexgentek, quality isn't a mere aspiration—it's our ethos. Rooted in Tech Advisory, our methodology is guided by insights that spark transformative outcomes. We recognize the paramount importance of talent retention. Through a steadfast commitment to work-life balance, competitive remuneration packages, and an optimized operational model, we ensure our team remains as exceptional as our services.

Step into Nexgentek, where innovation meets precision, and together, let's sculpt the future of technology with finesse and distinction.

Requirements

NexGenTek is seeking a skilled IT Support Engineer to manage and support enterprise IT infrastructure, ensure system reliability, and deliver responsive technical support to internal teams. The role requires hands on ownership of network security, cloud resource management, endpoint administration, and IT asset management across a growing global organization.

This position plays a critical role in maintaining secure, stable, and scalable IT operations while supporting users across multiple platforms and environments.

Key Responsibilities

Network Security and Access Management

• Manage and support VPN access for remote users

• Troubleshoot connectivity issues and ensure secure VPN operations

• Configure and manage firewalls to enhance network security and optimize performance

• Administer user accounts and enforce password and access policies

• Assist users with password resets and account access issues

Endpoint and Software Management

• Manage software updates and patch releases across systems

• Support endpoint management solutions with exposure to Zoho Endpoint Management preferred

• Ensure compliance with security policies across all endpoints

• Monitor system health and proactively resolve issues

Cloud and Platform Administration

• Manage user accounts and resources across cloud platforms including Azure and AWS

• Support access controls resource allocation and basic cloud governance

• Assist in maintaining secure and optimized cloud environments

Hardware and Operating System Support

• Provide hardware and software support for Windows Mac and Linux systems

• Troubleshoot system performance issues and software conflicts

• Support onboarding and offboarding related IT activities

IT Equipment and Asset Management

• Handle procurement inventory tracking and maintenance of IT equipment

• Maintain accurate records of IT assets and lifecycle status

• Coordinate equipment allocation replacement and recovery

Documentation and Communication

• Create and maintain IT documentation user guides and SOPs

• Ensure documentation reflects current systems and processes

• Communicate clearly and professionally with users and stakeholders

Platform Specific Administration

• Manage and support RingCentral environments

• Administer Office 365 user access mailboxes and configurations

• Support collaboration and communication platforms

Required Skills and Qualifications

Educational Qualification

• Bachelor’s degree in Technology B Tech or equivalent

Professional Experience

• 4 to 6 years of experience in IT support or network administration roles

• Experience supporting enterprise IT environments preferred

Technical Skills

• Strong knowledge of VPN configurations firewall management and network security

• Familiarity with Zoho Endpoint Management

• Working knowledge of Azure and AWS cloud platforms

• Hands on experience supporting Windows Mac and Linux systems

• Experience handling IT procurement and asset management

• Exposure to RingCentral and Office 365 administration is a strong plus

Benefits

What’s in it for you:

At Nexgentek we prioritize your well-being and professional growth. Here's what you can expect:

Achieve a healthy work-life balance.
Competitive compensation and abundant growth opportunities.
Enjoy a standard 5-day workweek with 2 fixed weekly offs.
Experience an employee-centric environment with supportive policies.
Benefit from family-friendly and flexible work arrangements.
Access our Performance Advancement and Career Enhancement (PACE) initiative and discover opportunities for both personal and professional growth. From tailored career development plans to expert counseling services, PACE empowers you to chart your course to success with confidence and clarity.
Elevate your career trajectory with our Learning & Development (L&D) program. Join our team and embark on a transformative journey of upskilling and self-discovery. With continuous learning as your compass, you'll not only enhance your expertise but also open doors to new opportunities, paving the way for career growth and fulfillment.

Please note : At Nexgentek, we value the importance of collaboration, learning, and fostering connections with clients, peers, leaders, and communities. While some in-person engagement may be required for certain roles, we are committed to providing flexibility to accommodate your individual work-life balance needs.

As an equal opportunities employer, Nexgentek welcomes and encourages applications from all members of society. We are dedicated to creating an inclusive environment where diversity is celebrated, and individuals are valued for their unique perspectives and contributions. We do not discriminate on the basis of race, religion or belief, ethnicity, disability, age, citizenship, marital or civil partnership status, sexual orientation, or gender identity.

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