Analyst, Field Services
About this role
The Accra Hub is Newmont’s corporate office in Ghana, serving as the strategic centre for our operations in West Africa. Located in Ghana’s vibrant capital city, the Accra Hub brings together a diverse range of professionals, including project managers, engineers, finance experts, human resources practitioners, communications experts, and external relations professionals, who support the Ahafo South and Ahafo North mines while collaborating across Newmont’s global network. The office fosters a dynamic and collaborative environment, integrating local expertise with Newmont’s world-class standards. The office fosters a dynamic and collaborative environment, integrating local expertise with Newmont’s world-class standards. Working with our Accra team means being part of a mission to responsibly unlock Ghana’s mineral wealth and uplift communities. Joining the Accra Hub offers the opportunity to grow your career, collaborate with talented professionals across Newmont’s global network and help shape the future of mining in Ghana.
Your Impact:
- Efficiently handle the process of assessing and solving application issues, ensuring minimal disruption to business operations.
- Schedule application fixes and enhancements based on business impact and technical complexity.
- Collaborate with development teams for timely improvements, administer user acceptance testing, and monitor integrated systems to maintain impactful performance levels.
As Part Of Our Team You Will:
- Maintain and support in-cabin mining technology solutions, including fleet management systems, fatigue monitoring, and collision detection.
- Maintain and support surface and underground communication systems (Wi-Fi, Private LTE, leaky feeder, two-way digital radio).
- Monitor and optimize the performance of IT/OT systems to ensure minimal downtime and sustained productivity.
- Assist in the execution of technology projects, ensuring alignment with site priorities and operational needs.
- Execute preventative maintenance programs for in-cabin technology hardware and communication systems to minimize unplanned downtime.
- Provide technical support and troubleshooting assistance to operators and users of in-cabin technology and communication systems. Ensure accurate record-keeping of technology assets and maintenance activities.
- Address technology issues promptly and gather feedback to improve support services and ensure high levels of customer satisfaction.
- Identify, track, escalate, and resolve technology-related issues, ensuring effective communication and documentation.
- Assist in overseeing and supporting vendors and contractors providing specialized support and services, ensuring they meet performance standards and contractual obligations.
- Participate in training programs to stay updated on new technology and improve technical skills.
Your Training, Skills & Experience Checklist:
Experience:
- Minimum of 2 – 3 years of experience in supporting mining technology solutions (e.g. Fleet Management systems support (Minestar), Two-way radio ,Fatigue Management systems(Driver safety system) Geo-radar systems , preferably within a mining or heavy industrial environment
- Driver’s license B
Additional Knowledge:
- Familiarity with IT service management tools and practices.
- Understanding of ITIL Cross functional management process.
- Understanding of vendor and contractor management principles.
- Knowledge of project execution processes.
- Understanding of customer satisfaction principles and techniques.
- Familiarity with compliance and regulatory requirements in the mining industry.
Technical Skills:
- Proficiency in maintaining and supporting in-cabin mining technology solutions. including fleet management systems, fatigue monitoring, and collision detection.
- Strong skills in monitoring and optimizing IT/OT systems performance.
- Expertise in configuring and maintaining communication systems (Wi-Fi, Private LTE, leaky feeder, two-way digital radio).
- Advanced troubleshooting and issue resolution skills.
- Ability to execute preventative maintenance programs.
- Experience in providing technical support and troubleshooting assistance to operators and users.
- Capability to assist in managing and supporting vendors and contractors.
- Skills in participating in technology projects.
- Proficiency in using MS Office applications (Excel, PowerPoint, Word).
- Strong technical documentation and record-keeping abilities.
Social Process Skills
Self-awareness:
- Understand own behaviour and is aware of the impact on others.
- Adapt their own behaviour where necessary in order to get a productive outcome for the wider team.
Team process:
- Able to be an effective team member by listening, clarifying tasks, receiving and providing feedback.
- Able to be an effective team leader (where applicable) by establishing and maintaining a positive and productive work environment through listening, dealing with different points of view, giving and receiving feedback.
Collaboration:
- Build positive working relationships with a diverse range of people across disciplines.
Your Work Environment:
- The location for this position is at our Ahafo South mine site.
At Newmont, our people are our strength and we’re committed to a safe, inclusive and supportive workplace. If you’re passionate about doing work that matters, join Newmont and help shape the future of mining.
Learn more about our purpose and values: About Newmont
Hear from our people: Life at Newmont
Important: Newmont does not ask candidates to pay money or share sensitive personal data outside our secure application process. If this happens, please report it to our Business Integrity team: [email protected].
Company at a glance
Newmont is the world’s leading gold company and a producer of copper, zinc, lead, and
silver—providing the metals the world needs for today and tomorrow. Founded in 1921
and publicly traded since 1925, Newmont is the only gold producer listed in the S&P 500
Index and is widely recognized for its principled environmental, social, and governance
practices. At Newmont, our purpose is to unearth value sustainably to advance lives—
creating lasting benefits for our people, communities, and the world.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?