Account Development Manager 1 -Evening shift (16:30 - 01:00) CEST
About this role
About the Role:
Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”
Your Impact:
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximize customer lifetime by helping them unlock the most product value
- Drive the adoption across the customers’ teams
- Drive Net Retention via upsell and cross sell
Your Qualifications:
- 1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
- Fluent English
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
- Prepare to work evening shift (16:30 - 01:00)
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
- Excellent organization, note-taking, and time management skills
Standout Qualities:
- Energetic, critical thinker, generally curious, problem solver
- Passionate about learning and improving every day, motivated to excel
- Open to feedback, coachable
- Strong team player
- Self Starter with strong ownership skills, willing to go above and beyond the job description
- Creative and innovative
Benefits & Perks:
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- Hybrid Working Model
- School Allowance (Up to €600/month for school aged kids)
- Simcard w/ Unlimited Internet Access for active employees
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
#LI-AS1
Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Company at a glance
Wrike is the trusted work delivery platform for people and AI.
Most organizations are already using AI to handle real work. Without the right infrastructure, it's ungoverned, unauditable, and out of control. That's the problem we solve.
Wrike gives enterprises the governed, context-rich foundation they need to put people and AI to work together on their most consequential workflows — without losing control of how work gets done.
What makes Wrike different is what sits behind the AI. Our Work Intelligence® Graph is built on 500B+ historical data points and two decades of enterprise work management. It gives AI the structured context to act reliably, inside the same roles, permissions, and access controls your people already work within.
The result? Organizations don't just manage work. They deliver without doubt.
Governance sets the boundaries. Autonomy follows when people trust the system. Scale is what happens when you stop hitting the ceiling that limits delivery.
More than 20,000 organizations worldwide, including Siemens, Walmart, NVIDIA, and The Estée Lauder Companies, trust Wrike to deliver their most important work.
🔒 Enterprise-grade security: ISO 27001, SOC 2 & 3, GDPR compliant, 99.9% uptime SLA
🏆 Named a winner of the 2026 Artificial Intelligence Excellence Awards
🤖 Wrike AI Certification: organizational readiness for governed AI at enterprise scale
Top Benefits
- Paid vacation
- Sick leave compensation
- Parental leave
- Volunteer days
- Medical insurance
- Hybrid working model
- School allowance
- Simcard with unlimited internet access
- Office lunch allowance
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