Senior Customer Project Manager (human)
About this role
Mission & Challenges
We are looking for an experienced Senior Customer Project Manager (m/f/d) to support our enterprise customers and partners in the successful implementation and continuous development of our robotics solutions.
In this role, you will serve as the primary point of contact between our customers and our internal Engineering, Product Development, and Sales teams. You will manage customer projects from planning through successful delivery, foster trusted partnerships, and ensure that our solutions create tangible business value.
Your Responsibilities
Lead complex customer projects and act as the primary point of contact for our enterprise customers.
Coordinate collaboration between customers, our NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
Plan and manage project timelines, budgets, and risks, ensuring successful implementation both within our NeuraGyms and at customer or partner sites.
Communicate transparently with technical and executive stakeholders across multiple locations, facilitating workshops and project alignment meetings.
Proactively identify opportunities and challenges, working closely with customers, partners, and internal teams to develop effective solutions.
Support the growth of existing customer relationships and collaborate closely with Sales to identify and develop additional business opportunities.
What We're Looking For
Bachelor's or Master's degree in Engineering, Business, or a related field.
At least 7 years of experience in Project Management, Customer Success, Technical Account Management, or Consulting.
Proven experience managing complex enterprise customer engagements and navigating demanding stakeholder environments.
Excellent communication and presentation skills, with confidence interacting with executive-level stakeholders.
Strong technical understanding of Robotics and Artificial Intelligence, with the ability to translate customer requirements into successful cross-functional execution.
A structured, organized, and customer-focused working style with strong collaboration skills.
Experience in robotics (software and AI), automation, or a comparable technology environment is considered a strong advantage.
Familiarity with established project management methodologies such as Agile, Scrum, PMP, PRINCE2, or similar frameworks is desirable.
Company at a glance
NEURA Robotics is a German high-tech company founded in 2019 in Metzingen near Stuttgart with the goal to revolutionize the world of robotics. Our mission is to expand the skill set of robots with cognitive capabilities so that they can work with humans in existing environments without having to invest in complex and costly safety systems. We aim to help make numerous fields of work more attractive, safer, and more social. Our guiding principle “we serve humanity” sums up this mission.
Today, more than 1500 team members from over 45 countries are working on advanced technology in the fields of environmental perception, drive and control technology, materials science, mechanical design, and AI.
By developing all key components such as AI, control software, sensor technology, and mechanical components in-house, the development team has made groundbreaking progress in a variety of areas.
With products such as MAiRA, the world’s first cognitive robot, or MiPA, a household and service robot, humanity awaits a new era of robotics. NEURA Robotics is currently working on launching 4NE1 (“For Anyone”), the first humanoid robot ready for series production.
With the Neuraverse, a comprehensive ecosystem for innovations in the field of cognitive robotics, NEURA Robotics is creating an important technical basis for automation solutions and enabling the networking of robots and partner companies on a global scale.
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