NEURAGym Manager - NEURAGym (human)
About this role
Your mission & challenges
Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots
What we can look forward to
Must have:
Degree in Engineering, Applied Sciences, Operations Management or a related field
5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
Experience managing site-level budgets and coordinating vendors or external service providers
Nice to have:
Exposure to cloud-based ML infrastructure or IT support workflows
Excellent written and verbal communication; fluent in English and German
Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment
Company at a glance
NEURA Robotics is a German high-tech company founded in 2019 in Metzingen near Stuttgart with the goal to revolutionize the world of robotics. Our mission is to expand the skill set of robots with cognitive capabilities so that they can work with humans in existing environments without having to invest in complex and costly safety systems. We aim to help make numerous fields of work more attractive, safer, and more social. Our guiding principle “we serve humanity” sums up this mission.
Today, more than 1500 team members from over 45 countries are working on advanced technology in the fields of environmental perception, drive and control technology, materials science, mechanical design, and AI.
By developing all key components such as AI, control software, sensor technology, and mechanical components in-house, the development team has made groundbreaking progress in a variety of areas.
With products such as MAiRA, the world’s first cognitive robot, or MiPA, a household and service robot, humanity awaits a new era of robotics. NEURA Robotics is currently working on launching 4NE1 (“For Anyone”), the first humanoid robot ready for series production.
With the Neuraverse, a comprehensive ecosystem for innovations in the field of cognitive robotics, NEURA Robotics is creating an important technical basis for automation solutions and enabling the networking of robots and partner companies on a global scale.
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