Senior Production Support Engineer
About this role
About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP :
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Application Support Analyst
As an Application Production Support Analyst, you will be responsible for ensuring the reliability and availability of our applications. You will troubleshoot and resolve issues, perform regular maintenance, and collaborate with development teams to improve application performance, reliability and stability.
Job Accountabilities
- Monitor and maintain the health of production applications
- Identify and troubleshoot application issues and incidents
- Perform regular maintenance tasks, including patching and updates
- Collaborate with development teams to enhance application performance
- Document and track incident resolutions and improvements
- Participate in on shift rotation for after-hours support
- Participate in on-call rotation for after-hours support
Ensure proper and detailed analysis / troubleshooting done for each incident / request
Job Requirements
- Bachelor’s degree in computer science, Information Technology, or related field
- Experience in application support and IT operations
- Proficiency with monitoring tools, scripting, and automation
- Strong analytical and troubleshooting skills
- Excellent communication and teamwork abilities
- Middleware Support Experience, preferrable TIBCO
Note: Saudi National is a mandatory requirement for this role
Company at a glance
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials.
We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines:
- That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline.
- Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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