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Acquiring Tech Lead

United Arab Emirates · On-site
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About this role

About the Job:

Platform Technical Lead will be responsible for defining the architecture and technical strategy for our payment gateway system NGenius Online, with a specific focus on enabling white-label solutions. Will be responsible for delivering technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to improve the reliability and functionality of our payment gateway (NGenius Online). This role will be pivotal in ensuring a seamless experience for our clients and their customers.

Job Accountabilities:

  • Customer Support: Provide expert technical support to customers, addressing inquiries, troubleshooting issues, and ensuring prompt resolution of payment gateway-related problems.
  • Issue Resolution: Investigate and resolve complex technical issues related to payment processing, working closely with customers and internal teams as needed.
  • Documentation: Maintain thorough and up-to-date documentation of support processes, troubleshooting steps, and issue resolution procedures.
  • Communication: Communicate effectively with customers, keeping them informed about issue status, progress, and resolution timelines.
  • Escalation Handling: Determine when to escalate issues to higher levels of support or development teams, and provide clear and detailed information for escalations.
  • Training and Knowledge Sharing: Provide training and guidance to junior support engineers and collaborate with cross-functional teams to share knowledge and best practices.
  • Quality Improvement: Identify trends in customer issues and work with product managers and development teams to improve the payment gateway's reliability and functionality.
  • Emergency Response: Be available for on-call support and participate in the resolution of high incidents during non-business hours when necessary.
  • Scalability and Performance: Architect solutions that can handle high transaction volumes and optimize the performance of payment processing for white-label partners.
  • Security and Compliance: Establish and enforce security best practices and compliance measures to protect sensitive payment data.
  • Technical Leadership: Provide technical leadership and mentorship to the Platform operations teams, ensuring alignment with architectural standards and best practices.

  • Enterprise experience with the following Java based frameworks: Spring-framework, Spring-boot, Spring-cloud, Quarkus.

  • Experience in Kotlin and Go languages.

  • Experience with micro services architecture and design patterns.

  • Strong functional knowledge in the financial/banking domain.

  • Strong experience in Keycloak, OAuth2.0, OpenID

  • Experience with streaming platforms (Eg: Kafka, Azure Events Hub etc.)

  • Working knowledge of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes, Helmchart).

  • Problem Solving: Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues related to payment processing.
  • Continuous Improvement: Stay up-to-date with emerging technologies and industry trends related to Ecommerce payment processing, proposing and implementing innovative solutions.
  • Performance Optimization: Optimize frontend performance by identifying and addressing bottlenecks, reducing load times, and enhancing user interactions.
  • Cross-Functional Collaboration: Collaborate effectively with cross-functional teams, participate in code reviews, and mentor junior frontend engineers.

Experience/ Skills Required:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field (Master's preferred).

  • Proven experience (8+ years) as a Team lead in Ecommerce payment processing or related fields.

  • Deep knowledge of payment protocols (e.g., ISO 8583), payment APIs, and integration with payment service providers.

  • Experience with React UI libraries: Ant Design or Material UI.

  • Familiarity with MongoDB for data storage and retrieval.

  • Experience with Apache Kafka for efficient message processing and event-driven architectures.

  • Proficiency in KeyCloak for user authentication and authorization management.

  • Strong knowledge of HTML, CSS, and responsive design principles.

  • Experience with micro services architecture and design patterns.

  • Experience with RESTful API integration and working with backend teams.

  • Expertise in security standards, encryption, tokenization, and data privacy regulations.

  • Strong understanding of database management systems (e.g., SQL, NoSQL).

  • Experience with cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes).

  • Proficiency in programming languages such as Java, Python, or Ruby.

  • Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

  • Strong knowledge of JavaScript frameworks (e.g., React, Angular, Spring boot or Vue.js).

  • Strong knowledge of HTML, CSS, and responsive design principles.

  • Experience with micro services architecture and design patterns.

  • Experience with RESTful API integration and working with backend teams.

  • Familiarity with UI/UX design principles 

  • Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

  • Effective communication skills, both written and verbal.

 

Company at a glance

Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials.

We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines:

  • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline.
  • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
Founded1994
Team Size10,001+ employees
WorkspaceOn-site
IndustryIT Services and IT Consulting
Location
United Arab Emirates
Websitenetwork.ae
LinkedInLinkedIn

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