Agentic Solution Engineer
About this role
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.
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Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
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Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).
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Integrate external and internal APIs, including authentication, data mapping, and error handling.
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Implement unit tests, debug issues, and ensure reliability of agent workflows.
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Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
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Optimize agents for performance, cost, and fault tolerance.
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Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.
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5-7 years of experience as a Software Development Engineer or similar role.
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Strong understanding of prompt engineering and LLM behavior.
- Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs.
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Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
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Solid experience in unit testing, debugging, and troubleshooting.
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Knowledge of resilient system design patterns and non-happy path handling.
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Experience with no-code/low-code automation platforms.
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Exposure to agentic AI, conversational AI, or workflow orchestration systems.
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Familiarity with observability and monitoring in production systems.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Company at a glance
Netomi AI is a company focused on AI-driven customer engagement and experiences, with a mission to empower the highest quality customer experiences with brand-safe AI. It positions itself as a key player in the Generative AI revolution and at the forefront of AI-driven customer engagement, serving the world's largest brands by solving mission-critical problems with brand-safe AI. The branding and market messaging refer to the offering as Self-Driving Customer Care, and the company is backed by Y-Combinator, Index Ventures, Jeffrey Katzenberg, and Greg Brockman. Netomi AI describes itself as a dynamic, fast-growing organization with a vision of Building Brand and Customer Love.
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