IT Analyst I - Infrastructure
About this role
JOB SUMMARY
The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment.
The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments.
JOB RESPONSIBILITIES
Infrastructure Support & Operations
- Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
- Assist in the configuration and maintenance of systems, applications, and tooling
- Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
- Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
- Assist with access and configuration changes following established procedures.
Project Support
- Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities.
- Assist with gathering requirements and documenting infrastructure configurations.
- Participate in implementation activities including build, testing, and validation of infrastructure solutions.
- Help create and maintain documentation for infrastructure builds and changes.
Monitoring & Maintenance
- Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed.
- Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
- Help ensure systems align with company standards for security and performance.
Collaboration & Learning
- Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
- Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology)
- Participate in team meetings and contribute to problem-solving discussions.
- Continuously develop technical knowledge through training, certifications, and hands-on experience.
- Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI.
- Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor
QUALIFICATIONS
Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
- Foundational understanding of infrastructure concepts such as:
- Windows and Linux server operating systems
- Virtualization fundamentals (e.g., VMware, Hyper-V)
- Basic cloud and storage concepts
- OSI model fundamentals
- Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities.
- MS Office Suite
Preferred
- Internship, lab experience, or academic projects related to systems or infrastructure.
- Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress).
- Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms).
- Familiarity with basic security concepts and best practices.
PHYSICAL REQUIREMENTS
- Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
- Work predominately from home with "in-office collaboration" periods at assigned location.
- Occasional lifting of light equipment (up to 30 lbs).
- May require limited travel to sites in country and region.
- Occasional off-hours work may be required to support deployments, projects and maintenance.
- On-call rotation to support business operations.
Company at a glance
The best way to move the box is to think outside of it.
As leading third-party contract logistics provider, that's exactly what we do.
Operating in more than 100 facilities in 20 countries, we solve complex, mission-critical supply chain logistics challenges for companies in the aerospace, automotive, consumer, industrial, and technology sectors.
Learn more about working with us at www.neovialogistics.com.
FRAUD ALERT
We’re aware of fraudulent job postings impersonating Neovia and requests for payment to apply.
Neovia never charges any fees to apply, interview, or start employment. We will only communicate from neovialogistics.com email addresses and through official channels; we do not use WhatsApp or other unofficial messaging apps for recruiting.
To apply safely, use our official careers page: https://neovialogistics.com/join-our-team/ or jobs on our verified LinkedIn and Indeed Company Pages.
If you encounter suspicious activity, report it immediately and email [email protected] with details and screenshots.
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