Veteran Services Supervisor - Overnight
About this role
Job DetailsJob Location: NECHV - Boston, MA 02108Position Type: Full TimeSalary Range: $24.00 - $24.00 Hourly
Position Title: Overnight Veteran Services Supervisor
Supervises: Veteran Service Representatives, Veteran Service Coordinators, Security Patrol
Exemption: Non-exempt
Hourly Rate: $24.00
Schedule: Friday: 11p-7a, Saturday & Sunday: 7p-7a, Monday: 11p-7a
Job Summary
The Veteran Services Supervisor reports directly to the Director of Operations and is responsible for the management of Veteran Service Representatives and Coordinators (Dining, Logistics, Vehicles) as they perform daily assignments and tasks. The Supervisor must have the ability to communicate effectively with all other departments, providing services to Veterans, Volunteers, Employees and Visitors to the Center. This position works to ensure standardization in processes and procedures in support of the safety and security of Center staff, Veteran residents, and Visitors. The Supervisor is expected to provide coaching and feedback as well as on-going training for Veteran Services Employees as well as keeping Director of Operations and Vice President of Operations and Facilities informed of all pertinent occurrences. This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies.
Job Responsibilities
Understand, support, and promote the Mission of the Center and Veteran Services Department.
Lead, direct, and mentor Veteran Services Personnel.
Monitor, assess, document, and review job performance with employees.
Serve as concierge for Veteran complaints and issues and seek solutions.
Support a team focused on continuous improvement.
Coordinate and disseminate schedules to ensure appropriate staffing availability to meet all shift commitments.
Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran Residents.
In tandem with the Director of Operations, ensure the onboarding and training of new employees.
Coordinate transportation as requested and required.
Document, attend, and supervise medical, fire or police incidents and events; provide emergent mediation as required.
Initiate daily bed checks and census, as appropriate.
Assist in maintaining order and cleanliness of the transitional housing areas and the general facility.
Properly document all administrative information and ensure the highest standard of Veteran confidentiality is maintained.
Enforce all safety regulations and immediately address any safety hazards.
Keep the Director of Operations informed of all pertinent occurrences.
Ensure safety, fire and security tours are performed on a regular basis.
Attend to the needs of all those who frequent or telephone the Center, a model of "Respect, Excellence, Partnership
Other duties, as assigned.
QualificationsRequired Qualifications
Self-motivated leader with the ability to function in a fast-paced environment without supervision.
Able to handle multiple complex tasks and priorities.
Excellent interpersonal skills (oral, written and presentation) needed to interact with all levels of internal personnel and external entities including management, visitors, employees and Veterans.
Strong analytical and investigative skills and being able to resolve Veteran conflicts.
High School Diploma or Equivalency.
CPR certified and CPI training are preferred.
Customer service experience required.
Essential Functions
Basic computer skills, including email and familiarity with internet.
Dedicated team player and comfortable working in an open, highly collaborative, diverse environment with the willingness and desire to learn and grow within the organization.
Committed to a strong customer service philosophy.
Operate a combination radio and cellular telephone.
Navigate ten flights of stairs.
Lift or push weights up to fifty pounds.
Company at a glance
The New England Center and Home for Veterans (NECHV) is one of the Nation’s largest private community-based providers of human services to Veterans who are experiencing challenges following their military service. Now in its third decade, the NECHV is a private institution with a very public mission of offering a broad array of programs and services that enable success, reintegration, meaningful employment, and independent living.
The NECHV is a 501 (c)(3) not-for-profit, community-based support organization dedicated to serving challenged Veterans of all eras. The NECHV was founded in 1989 as a shelter for Veterans experiencing the disruptive condition of homelessness; it has transformed its focus to a Veteran-centric health and wellness service provider. The Center now offers more effective and timely services for the most disaffected and vulnerable Veterans by providing more prevention and wellness focus programs. The NECHV serves Veterans in need from every era including those from the current conflicts in Iraq and Afghanistan, regardless of where they lived or may travel.
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