Customer Support Specialist
About this role
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
Please submit all resumes or CV's in English.
What you will do
- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.
Requirements
- Advanced level of English (C1) and Fluent Portuguese;
- To be customer oriented, enjoy helping people and be able to multitask;
- A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python;
Nice to have:
- Advanced Spanish (C1);
- Work experience in a help desk, call center, and/or professions related to customer service.
What we can offer you
- Schedule 5/2 (Five days of collaboration followed by two days off) 8 hours shift, 1 hour lunch;
- Payment of 600 USD + 200 fo performance bonuses;
- 100% remote collaboration;
- Fixed schedule of 3 PM - 12 AM (Brazil time zone);
- Free access to TripleTen courses to study in the free time;
- Professional development in the international team;
- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- Diverse and tight-knit team spread out across the US, Europe, LatAm, Brazil, and more!
Company at a glance
Nebius builds infrastructure for the age of AI.
Built on large-scale GPU clusters deployed across Europe and the US, Nebius’s full-stack AI cloud platform combines the scale, flexibility and reliability of a hyperscaler with the power and performance of a supercomputer.
We serve a fast-growing ecosystem of AI innovators of all sizes — from startups to research institutes to enterprises — across sectors including healthcare and life sciences, robotics, finance and entertainment, as well as national AI programs.
Led by Arkady Volozh, the visionary entrepreneur and founder of Yandex, Nebius is built around the talents of hundreds of engineers with deep expertise in building world-class tech infrastructure, as well as an in-house AI R&D team.
Headquartered in Amsterdam and listed on Nasdaq (NBIS), Nebius has a global footprint, with hubs across Europe, North America and the Middle East.
As well as our core AI infrastructure business, Nebius Group includes other companies growing under distinctive individual brands:
🚖 Avride develops autonomous cars and delivery robots for sectors such as ride-hailing, logistics, e-commerce, and food and grocery delivery.
📚 TripleTen is a leading edtech platform, specializing in reskilling and upskilling individuals for successful careers in tech.
We also own equity stakes in companies including ClickHouse and Toloka.
Top Benefits
- Performance bonuses
- Free access to TripleTen courses
- Professional development
- Remote work
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