Senior Service Designer – IT Transformation

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We’re looking for a Senior Service Designer to help shape the future of service delivery within a large-scale IT transformation. This is an opportunity to design meaningful, human-centred experiences that simplify complexity and create real impact for customers and employees. You’ll bring a strong, user-first mindset to reimagine end-to-end service journeys, translating complex systems, platforms, and processes into intuitive and seamless experiences, with a strong focus on clarity, structure, and outcomes.

With a strong foundation in Figma, you’ll create clear, compelling journey maps and service artefacts that bring stakeholders on the journey and drive alignment across teams. Operating in a complex enterprise environment, you’ll work closely with senior stakeholders across technology, digital, and operations to influence outcomes and embed better ways of working. You’ll be comfortable navigating ambiguity, structuring complex problems into clear frameworks, and designing services that connect frontstage experiences with backend processes in a scalable, future-ready way. Experience within telecommunications or similarly complex, high-volume service environments will be highly regarded, particularly where you’ve worked across large-scale transformation or modernisation initiatives.

• Proven experience as a Service Designer in complex enterprise or transformation environments
• Strong capability in Figma, including journey mapping and service blueprint creation.
• Demonstrated ability to simplify complex systems into clear, user-centric experiences.
• Strong stakeholder engagement and influencing skills across cross-functional teams.
• Strong consulting mindset, with the ability to think in frameworks and structured problem-solving approaches.
• Ability to operate at both strategic (frameworks, storytelling) and execution (hands-on design) levels.
• Excellent communication skills, with the ability to articulate ideas clearly and concisely.
• Experience in telecommunications or other complex, high-volume service industries highly regarded.
• Solid grounding in human-centred design methodologies and design thinking practices.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks