About this role
- Represent the company in a professional and a qualified manner.
- Handle inbound calls for the company
- Following up complicated customer calls when required.
- Keep records of all incoming calls and inquires on the company’s database.
- Identify customers’ needs and direct them to the concerned parties.
- Conducting different surveys on customers’ satisfaction.
- Manage customers’ complaints and directs them to the concerned parties.
- Social Media Moderating.
- Bachelor degree in any field.
- 1-2 years of experience in a call center or customer support.
- Strong phone and verbal communication skills
- Very good written and spoken English
- Active listening and patience
- Familiarity with CRM systems and practices
- Customer oriented
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?