Senior Manager, Supplier & Customer Quality
About this role
Job DetailsJob Location: New Taipei City, TaipeiPosition Type: Full TimeSupplier Quality Management
Drive supplier quality performance improvement across assembly, test, packaging, and material suppliers throughout Taiwan and Asia.
Lead supplier quality reviews, performance assessments, and corrective action activities.
Conduct supplier audits and process assessments.
Monitor supplier quality metrics and support supplier scorecard programs.
Support supplier qualification, process change reviews, technology transfers, and risk assessments.
Track and drive closure of supplier corrective actions and audit findings.
Customer Quality Management
Serve as a primary quality interface for Taiwan-based customers and support strategic customer engagements across Asia.
Lead customer complaint investigations to drive root cause and corrective action resolution with best in class 8D, customer support and responses.
Support customer audits, quality reviews, and technical discussions.
Monitor customer quality metrics including dPPM, customer escapes, and response time performance.
Quality & Reliability Leadership
Lead structured problem-solving activities using 8D, 5 Why, Fishbone, FMEA, and statistical analysis.
Partner with Reliability Engineering and Failure Analysis teams.
Drive containment, corrective actions, and preventive actions.
Support qualification reviews and risk assessments.
QualificationsQualifications
Bachelor’s degree in Engineering or related technical field or experience.
15+ years of semiconductor quality experience.
Experience with supplier quality, customer quality, manufacturing quality, or reliability.
Strong customer-facing and supplier-facing experience.
Strong communication in Mandarin and English – both spoken and written.
Company at a glance
Navitas Semiconductor (Nasdaq: NVTS) is a next-generation power semiconductor leader in gallium nitride (GaN) and IC integrated devices, and high-voltage silicon carbide (SiC) technology, driving innovation across AI data centers, performance computing, energy and grid infrastructure, and industrial electrification. With more than 30 years of combined expertise in wide bandgap technologies, GaNFast™ power ICs integrate GaN power, drive, control, sensing, and protection, delivering faster power delivery, higher system density, and greater efficiency. GeneSiC™ high-voltage SiC devices leverage patented trench-assisted planar technology to provide industry-leading voltage capability, efficiency, and reliability for medium-voltage grid and infrastructure applications. Navitas has over 300 patents issued or pending and is the world’s first semiconductor company to be CarbonNeutral®-certified.
Navitas Semiconductor, GaNFast, GaNSense, GaNSafe, GeneSiC, and the Navitas logo are trademarks or registered trademarks of Navitas Semiconductor Limited or affiliates. All other brands, product names and marks are or may be trademarks or registered trademarks used to identify products or services of their respective owners.
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