IT Support Engineer

Job DetailsJob Location: Manila, AlabangJob Purpose:

Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.

Key Responsibilities and Duties

Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution— primarily for the local region, and for global offices as needed
Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
Install, configure, and troubleshoot software applications and endpoint management tools
Follow workflow in accordance with quality standards
Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
Document solutions, create knowledge base articles, and maintain standard operating procedures
Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues
Identify recurring issues and recommend process or system improvements
Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
Any and all other duties, as assigned

Knowledge, Skills, Abilities

Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and common business applications
Strong proficiency with computers and all MS Office / Microsoft 365 products
Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
Experience using AI-powered tools (e.g., Microsoft Copilot, Claude, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
Demonstrated ability to manage a myriad of demands and prioritize effectively
Strong analytical and problem-solving skills
Maintains accountability for actions (ownership of work)
Extremely reliable with the ability to champion tasks
Excellent written and verbal communication skills

QualificationsRequirements

Basic

3+ years of experience in an IT Help Desk, desktop support, or technical support position
Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments

Preferred

BS in computer science, computer engineering, or a similar discipline
5+ years of experience in an IT Help Desk position
Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
Scripting experience with PowerShell, VBScript, or JavaScript is a plus