Lead Support Officer

Business Banking is one of the fastest‑growing and most energised parts of our organisation and we’re looking for a customer‑focused, Lead Support Officer to join our Social Housing Lending Team. If you thrive in a collaborative, fast‑paced environment, love helping customers and want to play a key role in supporting housing association customers from across the UK, then this may very well be the role for you. You will be part of the team that looks to generate new lending’s for existing customers or brand-new customers to the Society. You will also be responsible for ensuring that our existing customers receive a simply brilliant experience. We are looking for enthusiastic team players, who have a proven track record of developing excellent customer relationships, alongside providing outstanding customer service.

The role is within the Social Housing Team, that is part of Business Banking. You will be responsible for supporting your relationship team by providing outstanding customer service, monitoring the performance of a portfolio of existing Social Housing customers and assisting the team in delivering new lending’s in support of Nationwide’s “Mutual Good” commitments.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.