Fraud Detection Senior

Our Fraud Operations team plays a vital role in keeping money safe and sound. We're committed to protecting our customers, and the Break the Spell Team sits at the frontline of the fight against social engineering scams, including safe account fraud, romance scams and rogue trader fraud.

As part of the team, you'll be the go-to expert for high-risk cases and complex fraud investigations, making a real difference in helping to protect customers from financial harm. You'll investigate sophisticated fraud scenarios, identify emerging risks and take decisive action when it matters most.

We're looking for passionate and engaged fraud professionals who are driven to make a difference and deliver positive outcomes for customers. You'll have strong customer care skills, a keen eye for detail and the confidence to trust your instincts when something doesn't look or feel right. You'll be quick to spot red flags, take ownership of challenging situations and confidently handle difficult conversations with empathy and professionalism.

This is a 9-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow, Gosforth or Leeds site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.