Economic Crime Investigator

As an Economic Crime Investigator within the Fraud Team, you’ll be on the front line protecting our customers from fraud. You’ll speak directly with customers by telephone about reported fraudulent account activity, using skilled, in depth questioning to build trust and quickly understand each situation and investigate their claims. 

By creating strong rapport, you’ll identify whether a payment is fraudulent and provide clear, practical guidance to help customers protect themselves from future fraud. As part of your training, you’ll gain a strong understanding of how our wider fraud teams operate and work together. No previous fraud experience is required — we’ll provide comprehensive training to set you up for success.

Our Financial Crime team protects Nationwide and its customers from all types of financial crime. Our team has an outstanding reputation, captivating subject matter and industry leading results that will see you work alongside detection systems, reacting to ever changing methods of financial crime, whilst striving to deliver exceptional customer experience. 

If you’re a team player, able to work in a fast-paced environment and putting customers and their money first is important to you, then this could be the role for you.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.