Channel Performance Senior Partner

We're looking for an experienced insight and performance leader to join our Channel & Performance Insight function as Channel & Performance Senior Partner. This role forms part of the senior leadership layer of the function, accountable for leading major insight domains, shaping priorities, influencing senior stakeholders and developing the future capability of the team. 

This is an exciting opportunity to help shape a newly evolving function responsible for helping the organisation understand what is happening across our customer channels and operations, why it is happening, and where to focus next. The role aligns to the future Channel & Performance Insight operating model, which is being designed to provide insight across Retail Services, Customer Operations, Digital and end-to-end customer journeys.  

As a Channel & Performance Senior Partner, you'll be accountable for a significant domain within the Channel & Performance Insight function. You'll partner with senior stakeholders to shape priorities, understand business performance, identify opportunities and risks, and ensure decisions are informed by evidence rather than opinion. You'll provide leadership and direction for your domain, developing capability within the team and helping shape the future evolution of the function.  You'll be a highly credible insight leader who combines business understanding, analytical judgement, stakeholder influence and people leadership, creating clarity from complexity and helping leaders focus on the areas that matter most.

You'll bring together data, insight, customer understanding and business context to create clear narratives that help leaders make better decisions and focus their attention where it will have the greatest impact.  You'll be comfortable operating in complex environments, bringing together multiple sources of information to form a clear perspective and helping others navigate ambiguity and change.

The role will play a key part in shaping both the future capability of the team and the way insight supports decision-making across the wider organisation.  This is a rare opportunity to join the leadership team of a newly evolving insight function and help define how insight is prioritised, delivered and used across the organisation.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations, you’ll be expected to spend at least two days a week, or if part time, you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.