QA Lead – AI Voice Bot Quality Assurance
About this role
Job Title: QA Lead – AI Voice Bot Q
Experience: 10+ Years
Location: Hyderabad, India
Employment Type: Full-time
Role Summary:
We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10+ years of experience in software development, application support, and testing, with strong expertise in functional validation, automation, and AI-driven testing methodologies.The Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs), collaborating closely with Operations and Product teams, and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality, conversational flows, and customer experience.
Key Responsibilities:
Test Planning & Quality Assurance
• Analyze Business Documents (BDs), functional requirements, and business
workflows to create detailed test cases, test scenarios, and test plans.
• Define and execute end-to-end QA strategies for AI voice bot platforms.
• Ensure complete testing coverage for:
o Functional testing
o Regression testing
o Integration testing
o User acceptance testing
o Conversational AI testing
o Business workflow validation
• Validate voice bot intents, responses, escalation flows, APIs, and backend
integrations.
Collaboration & Stakeholder Management
• Work closely with:
o Operations teams to understand business processes and customer
interaction scenarios.
o Product teams to validate requirements and acceptance criteria.
o Development teams to track and resolve defects.
• Participate in requirement gathering sessions, sprint planning, release reviews, and
production support discussions.
Team Leadership:
• Lead and mentor a team of 2 QA Engineers.
• Assign testing activities, review test deliverables, and ensure adherence to QA
standards.
• Drive continuous improvement in testing processes, automation, and reporting
practices.
AI Automation & Voice Bot Testing:
• Design and develop AI-driven testing bots for automated validation of voice bot
functionality.
• Build automated frameworks to test:
o Conversational flows
o Intent recognition
o Response accuracy
o Business logic validation
o Error handling and escalation scenarios
• Improve automation coverage and reduce manual testing effort through innovative
QA solutions.
Production Support & Quality Monitoring:
• Support production deployments and post-release validations.
• Analyze production issues and coordinate with support and development teams for
resolution.
• Monitor quality metrics, defect trends, and release readiness.
Required Qualifications:
• 10+ years of experience in Software Development, Application Support, and Testing.
• Strong expertise in QA methodologies, test strategy creation, and defect
management.
• Experience creating test cases from Business Documents (BDs) and functional
requirements.
• Experience testing AI Voice Bots, Chatbots, IVR systems, or Conversational AI
platforms.
• Strong experience with automation testing frameworks and AI-based testing
approaches.
• Hands-on experience with API testing, integration testing, and regression testing.
• Experience leading QA teams and managing testing deliverables.
• Strong analytical, communication, and stakeholder management skills.
• Experience working in Agile/Scrum environments.
Preferred Skills:
• Experience with Conversational AI platforms such as Dialogflow, Amazon Lex,
Microsoft Bot Framework, or similar.
• Knowledge of NLP, speech-to-text, and voice recognition testing.
• Experience with automation tools such as Selenium, Cypress, Playwright, or
custom AI automation frameworks.
• Exposure to cloud platforms and CI/CD pipelines.
Team Structure:
• Reporting To: QA Manager / Engineering Manager
• Team Size: 2 QA Engineers
Success Metrics:
• High-quality production releases with minimal defects.
• Increased automation coverage for voice bot testing.
• Faster test execution cycles through AI-based automation.
• Strong collaboration with Product and Operations teams.
• Improved voice bot accuracy and customer experience.
Company at a glance
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
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