QA Engineer – AI Voice Bot Testing
About this role
Job Title: QA Engineer – AI Voice Bot Testin
Experience: 5+ Years
Location: Hyderabad, India
Employment Type: Full-time
About NationsBenefits:
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain.
Role Summary:
We are looking for a skilled and detail-oriented QA Engineer to support testing activities for AI-powered voice bot solutions. The QA Engineer will work closely with the Testing Lead, Product team, Operations team, and Development team to validate business functionality, conversational workflows, and system integrations.The ideal candidate should have strong experience in software testing, automation, and production support, along with the ability to create and execute test cases based on
Business Documents (BDs) and functional requirements.
Key Responsibilities:
Functional & Business Testing
• Review Business Documents (BDs), user stories, and functional requirements to
create test cases and test scenarios.
• Execute functional, regression, integration, and user acceptance testing for AI voice
bot applications.
• Validate conversational flows, business rules, API integrations, and escalation
workflows.
• Ensure voice bot responses and workflows align with business and operational
requirements.
Collaboration & Coordination
• Work closely with:
o Testing Lead for test planning and execution activities.
o Operations teams to understand customer interaction flows and business
processes.
o Product teams to validate feature requirements and acceptance criteria.
o Development teams for defect tracking and issue resolution.
• Participate in sprint planning, requirement reviews, and release activities.
Automation & AI Testing Support
• Support development and execution of automation test scripts and AI-driven testing
solutions.
• Assist in testing AI voice bots for:
o Intent recognition
o Response validation
o Workflow accuracy
o Business functionality
• Contribute to improving automation coverage and testing efficiency.
Defect Management & Reporting
• Identify, log, track, and retest defects using defect management tools.
• Prepare test execution reports and communicate testing status to the Testing Lead.
• Support production validation and post-release monitoring activities.
Required Qualifications:
• 5+ years of experience in Software Testing, Application Support, or QA Engineering.
• Strong understanding of software testing methodologies and QA processes.
• Experience creating and executing test cases from Business Documents (BDs) and
functional requirements.
• Experience in functional testing, regression testing, integration testing, and API
testing.
• Exposure to AI Voice Bots, Chatbots, IVR systems, or Conversational AI platforms.
• Knowledge of automation testing tools such as Selenium, Cypress, Playwright, or
similar.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and communication skills.
Preferred Skills:
• Experience with Conversational AI platforms such as Dialogflow, Amazon Lex, or
Microsoft Bot Framework.
• Exposure to NLP and speech-to-text testing.
• Knowledge of SQL, API testing tools (Postman, Swagger), and defect tracking tools
(JIRA, Azure DevOps).
• Experience supporting production releases and troubleshooting issues.
Reporting Structure
• Reporting To: Testing Lead / QA Lead
• Team Collaboration: Product, Operations, Development, and Support Teams
Success Metrics
• Accurate and comprehensive test execution.
• Reduced production defects and improved release quality.
• Increased automation coverage and testing efficiency.
• Timely defect identification and resolution support.
• Improved voice bot performance and customer experience.
Company at a glance
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
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