Human and Organisational Performance Manager
About this role
About the role
At National Grid Strategic Infrastructure, we're transforming how safety, learning and performance are embedded across some of the UK's most ambitious energy infrastructure projects.
Through The Great Grid Upgrade, we're connecting more home-grown renewable energy, strengthening energy security and helping build a cleaner future for generations to come.
Success on this scale isn't driven by systems and processes alone. It's driven by people.
We're looking for a Human and Organisational Performance (HOP) Manager to help shape the Safety, Health, Environment and Sustainability culture behind this transformation. You'll influence senior leaders, strengthen organisational capability and champion modern Human and Organisational Performance thinking across nationally significant infrastructure programmes.
This is an opportunity to create meaningful cultural change, helping thousands of people work safely, learn continuously and perform at their best in complex, high-risk environments.
If you're passionate about Human Factors, organisational learning and creating the conditions for people to succeed, we'd love to hear from you.
This role offers hybrid working, with travel across the UK to collaborate with teams and visit project sites.
What you'll be doing
As our Human and Organisational Performance Manager, you'll lead the development and implementation of strategies that strengthen organisational performance, improve Safety, Health, Environmental and Sustainability outcomes, and foster a learning culture across Strategic Infrastructure.
You'll:
- Lead the implementation of HOP principles across major infrastructure programmes
- Champion modern HOP thinking, helping teams understand the difference between work as imagined and work as done
- Facilitate learning experiences that unlock insight, encourage collaboration and improve performance
- Apply Human Factors principles to strengthen decision-making, organisational effectiveness and operational outcomes
- Coach, challenge and influence leaders to create environments where people can thrive
- Design and deliver engaging workshops, learning teams, leadership programmes and improvement initiatives
- Support teams to learn from incidents, operational experience, near misses and everyday work
- Partner with project teams, contractors and stakeholders to embed HOP principles throughout the project lifecycle
- Develop meaningful performance measures that support continuous improvement and organisational learning
- Conduct assurance activities and identify opportunities to improve systems, processes and ways of working
What we're looking for
We're looking for someone who can influence thinking, build trust and drive meaningful cultural change.
You'll bring:
- Experience implementing Human and Organisational Performance, Human Factors or organisational learning approaches within complex operational environments
- Strong understanding of HOP methodologies, Human Factors principles, Safety-II and Safety Differently
- Experience improving organisational performance through learning, engagement and capability development, rather than solely compliance-led approaches
- A proven ability to coach, influence and challenge leaders at all levels
- Experience designing and facilitating workshops, learning interventions and leadership programmes
- Strong stakeholder engagement and facilitation skills, with the ability to build credibility across diverse teams
- Excellent analytical and problem-solving skills, translating insight into practical improvements
- A genuine passion for helping people and organisations perform at their best
Desirable:
- Degree in Human Factors, Organisational Psychology, Industrial Engineering or a related discipline
- Professional Human & Organisational Performance certifications
- Experience supporting major capital programmes, construction environments or large infrastructure projects
Why join us?
This is a rare opportunity to influence the Safety, Health, Environment & Sustainability culture behind some of Britain's most ambitious infrastructure investments.
You'll work at the intersection of leadership, Human Factors, organisational learning and performance improvement, helping shape how thousands of people work, learn and succeed across Strategic Infrastructure.
The impact of your work won't be confined to a single project or team. You'll help build the capability, culture and performance needed to deliver critical infrastructure that will power the UK's future for generations to come.
If you're looking for a role where you can influence leaders, challenge conventional thinking and leave a lasting legacy across nationally significant projects, this is it.
What you'll get
- A competitive salary between £60,000 - £75,000 – dependent on capability.
- An annual performance bonus of up to 30% of your eligible earnings in the performance year.
- 28 days annual leave plus eight statutory days.
- The option to buy additional or sell holiday days.
- A generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%.
- Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - so long as it's relevant to your role.
- Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
- Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
- Access to apps that support health, fitness and wellbeing.
About us
National Grid Strategic Infrastructure is a Business Unit created to propel our grid forward to deliver in 5 years, what has been achieved in the previous 30. By 2030 we aim to have 17 new major infrastructure projects live across England, Scotland and Wales.
Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we’re thousands of people working on behalf of millions of people.
Our investment in Strategic Infrastructure via The Great Grid Upgrade will mean more home-grown power, greater energy security and a cleaner future.
Whatever your role, wherever you work with us, you’ll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.
More information
This role closes on 6 September 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
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We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
Company at a glance
As the Electricity System Operator (ESO) for Great Britain, we sit at the heart of the nation’s energy system, running electricity networks safely and efficiently, minute by minute, hour by hour, 365 days a year.
It’s our job to make sure there is enough electricity when people need it – we are the people who make sure the lights stay on, the kettle boils and your phone charger works, whether there’s demand from one person or one million.
Top Benefits
- Annual performance bonus
- 28 days annual leave
- Contributory pension scheme
- Professional membership subscription support
- Share incentive plan
- Salary sacrifice car scheme
- Technology schemes
- Employee assistance lines
- Matched charity giving
- Family care benefits
- Health and wellbeing apps
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